Anna is IR's resident Content and Social Media Pro. As an experienced digital marketer in the call center and telecoms industry Anna has produced blogs, whitepapers, ebooks, social media campaigns, webinars and more on leading industry journals such as No Jitter, Tech Target, Call Centre Helper, ICMI, Contact Center World, Business and Finance, TechPro and more. When she's not writing (or snapping) you can find her taking no prisoners on a camogie pitch.
One of the most common problems that Cisco users mention to us is the simple inability to place or receive calls. The predicament is not an easy one because of the large number of potential issues, and teams using Cisco Prime monitoring sometimes do not have all the information...
2017 has been a great year for IR; we've been building out our cloud platform, seen continued growth in monitoring and troubleshooting Skype for Business, Cisco and others. Our Call Recording Assurance increased in prominence and looks set to play an even bigger role in 2018,...
In October, at the beginning of BroadSoft's annual Connections conference, Cisco announced their plans to acquire the UC powerhouse, which would give them the top spot in the UC and UCaaS market, a smart move for anyone trying to leapfrog the competition.
Contact center technology can be a beast: powerful, difficult to control and if there's something wrong with it, it can be tricky to figure out what exactly it is. Monitoring contact center technology helps you tame the beast and understand it's behavior better. This enables you...
2016 has been a year of acceleration. Widespread adoption of wearable devices, continued growth in virtual and augmented reality technologies, developments in machine learning and AI and an unprecedented spike in cyberattacks.
The latest IDC report, IDC Innovators named IR's Prognosis solution as an Innovator in unified communications and collaboration management solutions. Prognosis provides business critical insights and ensures continuity-critical systems deliver high availability and performance....
