Four Critical Capabilities of High-Performing Contact..
In the rapidly evolving landscape of customer service, contact centers play a crucial role in shaping customer...
Communications Blog • 1 MIN READ
Video Collaboration: Why It’s Critical to Test
User experience is at the core of most businesses, and delivering a great experience is crucial to keep those...
Communications Blog • 1 MIN READ
Testing 1, 2, 3 - Using testing solutions to improve user..
In today’s business world, the expectation of on-demand customer service is higher than ever, with very little...
Communications Blog • 1 MIN READ
Preparing for Black Friday's Peak Traffic
Richard Gagnon once said, “An untested plan is only a strategy.” If a plan exists that can test whether your system will work as expected but you don't actually use it, you're taking an unnecessary risk. We've seen customers go live prior to a busy period like Black Friday or...
Communications Blog • 1 MIN READ
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Differences Between Project-Based and Strategic IVR Testing
A project-based test is performed when implementing a new application on an IVR, changing carriers, or something else along those lines. It's a compelling event driving you to test your system one time. The test may take place over a month in which you're testing in stages...
Communications Blog • 1 MIN READ
The importance of IVR Testing Tools
Interactive Voice Response (IVR) explained
Interactive Voice Response (IVR) is the automated technology allowing...
