As global head of product marketing, Skip Chilcott led worldwide product marketing at IR. He is a 20-plus year veteran of the communications and collaboration industry, dating to the early 1990s with his time at Placeware Web Conferencing. Before joining IR, Skip spent 12 years at Microsoft, involved early on in real-time collaboration, unified communications, and cloud productivity products and services.
Video conferencing adoption continues to grow in the workplace year on year. Yet the user experience might not always be as easy as picking up a phone and dialing a number or clicking a link in a calendar invite.
There are no technologies in use that don't come with a certain level of risk. Unified communications are no different. On the contrary, one could argue unified comms technology is riskier than most because it's so crucial to everyday business activity. If you can't communicate...
Early this fall Microsoft announced that 125,000 organizations in 181 markets use Microsoft Teams, its group-chat tool that competes against Slack. That's up from 30,000 organizations in 145 markets at the beginning of this year.
Cloud Unified Communications presents an enormous opportunity for organizations and enterprises. According to IDG, 90% of CIO's have UC-related investments planned in the next year. ZK Research concluded that 83% of companies intend to adopt a hybrid cloud model for UC because...
Contact center agents in 2017 must communicate with customers not only on the phone but via social media, instant messaging, video conferencing and web chat. How can humans do it all? Increasingly, they can't.
Most organizations today are not on a single, unified communications platform. They're on disparate platforms from any number of UC vendors - Cisco, Avaya, Genesys, Microsoft, and others.
With the launch of our UC Cloud Migration Checklist identifying the best practice steps to follow to have a successful UC move to the cloud we looked at the biggest pitfalls companies fall into that can ruin an otherwise smooth transition. Click here to download our UC cloud...
In today's working world, enterprises are realizing the myriad benefits of cloud based unified communications (UC). The business transformation made possible by migrating to a fully-featured cloud solutions provider can help businesses connect their employees and customers,...
Unified communications systems are sophisticated, with complexity that can vary depending on the organization and industry. These systems also change on a regular basis with upgrades, improvements, changes to network infrastructure, applications, and more. So how do you know...
In this post to the UC Podcast, Skip Chilcott discusses the importance of the planning phase in Unified Communications projects. Like any good building, if the foundations aren't solid, then things are likely to fall over. However, in many cases, organizations are rushed to...
I am spending this week with the IR team at Microsoft Ignite, the biggest Microsoft show on the planet. Today IR was pleased to announce Prognosis UC Assessor is the first Microsoft certified solution for Skype for Business Online Network Assessment in the Skype for Business IT...
