No matter how many endpoints you have in your UC network, or what UC platform you use, it’s crucial to have the right performance management tools in place to monitor and report on your entire UC environment.
In this blog we’ll show you three ways in which IR Collaborate can help you save costs, while always meeting Service Level Agreements (SLAs), with our Microsoft Teams reporting tool.
Managing your Microsoft Teams environment
Microsoft Teams is the collaboration tool of choice for hundreds of millions of users worldwide – in fact since 2017, Microsoft Teams users have catapulted from 2 million to 145 million as at the 2nd quarter of 2021.
One of the many advantages of Microsoft Teams is its ability to integrate multiple different applications that support the different working scenarios and routines of their teams and departments.
But managing this complex UC environment needs careful monitoring and reporting. Many have turned to Managed Service Providers (MSPs) to help them deal with this complexity, but they already have a lot on their plate, including:
- Managing costs for their clients
- Ensuring a great user experience
- Keeping on top of licensing and security
- Ensuring flexibility and mobility
- Meeting SLAs
Cost management
Data and analytics create valuable insights into cost management. This is where IR can help MSPs shine.
Detailed reports can show breakdowns of calling plan utilization and calling plan cost. They can also show call costs within specific regions for Direct Inward Dialling (DID), and which regions are experiencing higher costs for conferencing and make an informed decision on other cost management initiatives, like moving to Direct Routing.
Direct Routing
Our comprehensive reports can indicate whether businesses can reduce costs by switching to Direct Routing.
There are two ways to get a phone number and PSTN connectivity in Microsoft Teams:
- A Microsoft provided Calling Plan that includes your user phone number and a bundle of minutes.
- Direct Routing – bringing your own Session Border Controller and Carrier connection, or having a third-party carrier provide both as a service.
With in-depth analysis, IR Collaborate can generate reports providing historical visualization in terms of:
- SIP Trunk utilization
- SIP Trunk availability
- Call and meeting utilisation with quality-of-service indicators
These reports can solve problems related to uptime issues by frequency as well as which regions are impacted.
Adoption
Another area where IR Collaborate offers valuable insights for Microsoft Teams is in understanding the historical utilization of P2P and conferencing tools. You can get insights into:
- Utilization of audio minutes for Microsoft Teams and Direct Routing
- Active and inactive hosts
- Most active users
This can greatly help recognize growth opportunities within departments or regions and ensure the correct allocations of licenses where it is needed by providing historical insight of user activity trends (like active vs inactive users).
Our reporting tools can show breakdowns of the number of calling minutes where no PSTN is involved.
In today’s hybrid workplace setting, it’s more important than ever for enterprises to know what’s going on inside every aspect of their UC environment.
Through proactive monitoring, IR’s Microsoft Teams solutions can assess, test, troubleshoot, and use metrics to resolve problems. This means you can collate historical and real time data from multi-vendor technologies, and gain insights into your entire ecosystem from a single pane of glass.
The pressure is on MSPs to deliver on SLAs, and optimize their clients’ Teams environment. The best way to achieve this is by creating complete visibility across every UC platform, reducing downtime, and increasing user satisfaction.
Want to know more about how MSPs can ensure success with Microsoft Teams? Check out our webinar.
