Differences between Third Party and Vendor UC Monitoring &..
What is UC tool deployment?
Unified Communications (UC) performance management refers to the diagnostic tools used to...
Communications Blog • 7 MIN READ
The Best of 2017
2017 has been a great year for IR; we've been building out our cloud platform, seen continued growth in monitoring and troubleshooting Skype for Business, Cisco and others. Our Call Recording Assurance increased in prominence and looks set to play an even bigger role in 2018,...
Communications Blog • 7 MIN READ
Enhancing your UC performance with Microsoft Teams..
Early this fall Microsoft announced that 125,000 organizations in 181 markets use Microsoft Teams, its group-chat tool that competes against Slack. That's up from 30,000 organizations in 145 markets at the beginning of this year.
Communications Blog • 10 MIN READ
Getting out of the Trenches
A decade ago, unified communications wasn't a feature-rich technology field. Remember the flip phone? UC was kind of like that -- no interactive video calling, real-time chat, or even enterprise VoIP. About the only thing organizations had to manage relative to communications...
Communications Blog • 4 MIN READ
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8 Ways to Tap into the Power of Optimized UC
You don't have to move mountains to optimize your UC. Small changes can make a big difference. Consider your UC optimization potential in three veins: people, technology & process.
Communications Blog • 4 MIN READ
Non-negotiables in a Multi-vendor UC Play
Most organizations today rely on disparate UC platforms from any number of vendors. One of the real challenges with UC systems management is interoperability between these multiple vendors.
Communications Blog • 4 MIN READ
What Impact will Cisco's Acquisition of BroadSoft have?
In October, at the beginning of BroadSoft's annual Connections conference, Cisco announced their plans to acquire the UC powerhouse, which would give them the top spot in the UC and UCaaS market, a smart move for anyone trying to leapfrog the competition.
Communications Blog • 3 MIN READ
Reaching for the Summit
Customer community, engagement and training are core pillars of IR's customer-first approach. To that end, in 2016 we created IR Prognosis Summit, IR's official Prognosis users conference, to deliver best practices, hands-on training, new innovations, and more.
Communications Blog • 2 MIN READ
Turning UC Insights into Golden Nuggets
Too often insights get overlooked. We look to reports and analytics for answers, forgetting they are garnered when we dig a step deeper into the analytics – the insights are the answers we seek. Think of it as a funnel; at the top sits a mass of data, we make sense of data...
