An Agile Advantage with Advanced Unified Communications &..
Business models are changing and technology is being used unlike ever before to disrupt existing marketplaces; transportation with Uber and Lyft, hotels with Airbnb, retail with Amazon, and music with Spotify and Pandora. Work is also more interconnected than ever—two out of...
Communications Blog • 15 MIN READ
De-risking and Optimizing UCC Management
Under the "UCC Management" umbrella there are a variety of projects happening. Two such projects are the de-risking of UCC and optimizing UCC. While they're both part of the same initiative, they should be treated separately. De-risking mitigates against challenges whereas...
Communications Blog • 3 MIN READ
Have you got the Cloud Unified Communications Transition..
Cloud Unified Communications presents an enormous opportunity for organizations and enterprises. According to IDG, 90% of CIO's have UC-related investments planned in the next year. ZK Research concluded that 83% of companies intend to adopt a hybrid cloud model for UC because...
Communications Blog • 10 MIN READ
What is Call Recording Assurance?
Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory purposes are actually recorded. It ensures financial or trading based businesses are compliant with call recording regulations and mitigates reputational risk. Ideally,...
Communications Blog • 2 MIN READ
Is the Contact Center being Transformed by AI?
Contact center agents in 2017 must communicate with customers not only on the phone but via social media, instant messaging, video conferencing and web chat. How can humans do it all? Increasingly, they can't.
Communications Blog • 5 MIN READ
UC Systems Interoperability: Embracing the Multi-vendor
Most organizations today are not on a single, unified communications platform. They're on disparate platforms from any number of UC vendors - Cisco, Avaya, Genesys, Microsoft, and others.
Communications Blog • 4 MIN READ
How much is UC&C downtime costing your business?
Have you ever looked into how much unified communications and collaboration (UC&C) downtime is really costing your...
Communications Blog • 3 MIN READ
Considerations for Monitoring Avaya Contact Center Solutions
What's the best way to tackle the task of making sure your Avaya Contact Center systems are always on?
Communications Blog • 3 MIN READ
Why Pay More? Performance Management Reduces UCC..
Robin Gareiss is president and founder of Nemertes Research, overseeing research product development, conducting primary research, and advising leading enterprises, vendors, and carriers.
