Cloud Unified Communications presents an enormous opportunity for organizations and enterprises. According to IDG, 90% of CIO's have UC-related investments planned in the next year. ZK Research concluded that 83% of companies intend to adopt a hybrid cloud model for UC because...
Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory purposes are actually recorded. It ensures financial or trading based businesses are compliant with call recording regulations and mitigates reputational risk. Ideally,...
Contact center agents in 2017 must communicate with customers not only on the phone but via social media, instant messaging, video conferencing and web chat. How can humans do it all? Increasingly, they can't.
Most organizations today are not on a single, unified communications platform. They're on disparate platforms from any number of UC vendors - Cisco, Avaya, Genesys, Microsoft, and others.
Have you ever looked into how much unified communications and collaboration (UC&C) downtime is really costing your...
Robin Gareiss is president and founder of Nemertes Research, overseeing research product development, conducting primary research, and advising leading enterprises, vendors, and carriers.
Optimal unified communications and collaboration (UCC) management can be the gateway to enabling successful digital transformation. In early 2017 Nemertes Research surveyed over 700 IT leaders and found there are a number of barriers stopping companies from optimally managing...
Arguably, one of the most overused technology buzz-phrases is “digital transformation.” It means many things to many people, and often the so-dubbed project doesn't result in anything transformative. So we advise IT leaders frequently on a.) what qualifies as a digital...
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