Changing MSP Landscape: Labor Arbitrage No More
This is the first of a two part series exploring why throwing more manpower at problem resolution no longer works for managed service providers.
Communications Blog • 3 MIN READ
10 Compelling Reasons to Monitor Avaya's Unified Comms
Unified communication systems enable your workforce to carry out their jobs, talk to customers and suppliers and collaborate with their colleagues. To say it's important that your UC systems are always running properly is an understatement. It doesn't matter whether you use...
Communications Blog • 7 MIN READ
UC Cloud Deployment: It's Not as Difficult as You Think
This is the third of four blog posts in the series where we take a comprehensive look at transitioning your unified communications to the cloud. Last time, we talked about defining necessary features and setting clear goals during the UC migration planning phase. This time,...
Communications Blog • 10 MIN READ
Blueprint for UC Cloud Migration Planning Phase
This is the second of four blog posts in the series where we take a comprehensive look at transitioning your unified communications to the cloud. Last time, we gave an overview of the UC migration process from beginning to end. Now let's go in depth about what is involved in the...
Communications Blog • 5 MIN READ
Does your Peak-Load Planning include Contact Center Testing?
Depending on the industry, contact centers experience peak loads during certain key times of the year. For instance, in the U.S. we have an open enrollment period associated with insurance changes, typically the latter months of the year into January. During this time, insurance...
Communications Blog • 3 MIN READ
CeBIT 2017 - Improving User Experience in Communication..
CeBIT 2017, one of the largest technology events in the world took place last week in Hanover with thousands of visitors over the course of the week.
Communications Blog • 1 MIN READ
Transitioning UC to the Cloud - an Overview
Transitioning UC to the cloud, whether completely or using a hybrid approach is a big undertaking. Teams responsible need all the help they can get. Following the launch of our UC Cloud Migration checklist we are putting together a series of blogs to support and help your...
Communications Blog • 6 MIN READ
How Managed Service Providers Can Drive Digital..
Managed service providers (MSPs) are uniquely positioned to give support and advice to companies that are driving toward digital transformation. They can help their customers navigate the process, connect more seamlessly and work better.
Communications Blog • 5 MIN READ
The importance of IVR Testing Tools
Interactive Voice Response (IVR) explained
Interactive Voice Response (IVR) is the automated technology allowing...
