Migrating to the Cloud - 5 Steps to Take
BroadSoft's recent research predicted cloud UC market penetration would jump from 7% percent today to 41% by 2020 of the overall UC space.
Communications Blog • 5 MIN READ
Connected Healthcare of Tomorrow: Under the Microscope
Unified Communications is transforming many industries; manufacturing, banking, retail, healthcare and more. It could be argued, connected data is having the biggest changing impact on healthcare allowing remote consultations, guided operations and access to medical records...
Communications Blog • 4 MIN READ
Driving Customer Success at IR Prognosis Summit
Last fall we hosted over 120 IR customers at the refreshed and restructured IR Prognosis Summit (formerly called IR Executive Customer Council).
Register Now for IR Connect, 19-23 October 2020.
Communications Blog • 3 MIN READ
The Role of UC Instrumentation in Digital Transformations..
If you're contacting a business for any reason at all, the success criteria for that moment of truth can be extensive:
Communications Blog • 8 MIN READ
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Unified Comms close Compliance & Security Gaps in Banking
Today's unified comms and collaboration tools are responsible for many banking transactions; over the phone renewals, online contracts, email confirmation receipts, general phone and internet banking to name a few. As such unified communications has come under scrutiny for its...
Communications Blog • 3 MIN READ
IVR: A Common Casualty from Lack of Contact Center Stress..
In a recent blog, I discussed how call center stress testing ahead of peak season was an essential for any businesses relying on sales from their busy periods to tide them over throughout the year. But what is the impact of failing to carry out sufficient contact center stress...
Communications Blog • 3 MIN READ
UC Transition to the Cloud: Acing the Delivery
You've decided to transition your unified communications to cloud; you've taken all the recommended planning steps to ensure you have your ducks in a row for the delivery and now it's time to press the “Go” button, so what happens now? This blog identifies the roll out steps you...
Communications Blog • 5 MIN READ
How Real-time Collaboration is Slashing Manufacturing Time..
Although it might not seem like it at first glance, manufacturing is one of the most highly impacted industries when it comes to collaboration and UC. There are several components involved when it comes to developing, manufacturing, selling and supporting a product. Pertaining...
Communications Blog • 5 MIN READ
The Working World of 2017 Demands Agility and Easy..
If you look at business trends across the globe, you'll see no shortage of organizations getting disrupted by new business models. Taxi services are disrupted by Uber and Lyft, retail stores are disrupted by Amazon, music companies are disrupted by Pandora, and hotels are...
