If you look at business trends across the globe, you'll see no shortage of organizations getting disrupted by new business models. Taxi services are disrupted by Uber and Lyft, retail stores are disrupted by Amazon, music companies are disrupted by Pandora, and hotels are...
The start of a new calendar year is a great time to rethink tactical plans and update knowledge on growing industry trends; wiping off the cobwebs from 2016 and starting afresh. The unified communications (UC) market will make strides in 2017 as a myriad of advanced technologies...
As a UC Partner your number one priority is ensuring that your customers achieve their goals when they implement a new unified communications system.Unified communications technologies are an essential part of any organization's digital transformation strategy. And, as is the...
Digital transformation is about using digital technology to better connect and collaborate with co-workers, customers and partners. It's about reaching more people in more ways, whether through video calls, real-time chat, mobile channels...
When changes to your organization's website, IVR and other customer impacting communication technologies are made you would think comprehensive testing goes without saying. Yet time and time again we see contact center testing get cut from the rollout plan.
2016 has been a year of acceleration. Widespread adoption of wearable devices, continued growth in virtual and augmented reality technologies, developments in machine learning and AI and an unprecedented spike in cyberattacks.
In today's working world, enterprises are realizing the myriad benefits of cloud based unified communications (UC). The business transformation made possible by migrating to a fully-featured cloud solutions provider can help businesses connect their employees and customers,...
For retail, travel and many other industries December is the busiest and most important time of year. Having systems stay up and running over the peak capacity period is crucial.
The latest IDC report, IDC Innovators named IR's Prognosis solution as an Innovator in unified communications and collaboration management solutions. Prognosis provides business critical insights and ensures continuity-critical systems deliver high availability and performance....
