7 Burning UC Trends for 2017
The start of a new calendar year is a great time to rethink tactical plans and update knowledge on growing industry trends; wiping off the cobwebs from 2016 and starting afresh. The unified communications (UC) market will make strides in 2017 as a myriad of advanced technologies...
Communications Blog • 6 MIN READ
Want to be a Champion UC Partner? Adopt these Habits
As a UC Partner your number one priority is ensuring that your customers achieve their goals when they implement a new unified communications system.Unified communications technologies are an essential part of any organization's digital transformation strategy. And, as is the...
Communications Blog • 5 MIN READ
Digital Transformation: 5 Keys to Unlocking it
What does digital transformation mean?
Digital transformation is about using digital technology to better connect and collaborate with co-workers, customers and partners. It's about reaching more people in more ways, whether through video calls, real-time chat, mobile channels...
Communications Blog • 6 MIN READ
Why Cutting Contact Center Testing will Lead to Failure
When changes to your organization's website, IVR and other customer impacting communication technologies are made you would think comprehensive testing goes without saying. Yet time and time again we see contact center testing get cut from the rollout plan.
Communications Blog • 7 MIN READ
Want to learn more about IR's Solutions?
2016: The Expert Review on UC&C, Contact Centers and..
2016 has been a year of acceleration. Widespread adoption of wearable devices, continued growth in virtual and augmented reality technologies, developments in machine learning and AI and an unprecedented spike in cyberattacks.
Communications Blog • 9 MIN READ
Planning Your Transition to Cloud Unified Communications
In today's working world, enterprises are realizing the myriad benefits of cloud based unified communications (UC). The business transformation made possible by migrating to a fully-featured cloud solutions provider can help businesses connect their employees and customers,...
Communications Blog • 15 MIN READ
Don't Stress this Holiday - Stress Test your Call Center..
For retail, travel and many other industries December is the busiest and most important time of year. Having systems stay up and running over the peak capacity period is crucial.
Communications Blog • 4 MIN READ
IDC Innovator in UC&C - How we did it
The latest IDC report, IDC Innovators named IR's Prognosis solution as an Innovator in unified communications and collaboration management solutions. Prognosis provides business critical insights and ensures continuity-critical systems deliver high availability and performance....
Communications Blog • 2 MIN READ
Why would I want to degrade my Windows network?
Why would I want to degrade my Windows network?
To investigate how apps behave with a poor network connection, it's useful to be able to introduce controlled amounts of latency, jitter, and packet loss in a test environment.
