The Testing Maturity Model
Unified communications systems are sophisticated, with complexity that can vary depending on the organization and industry. These systems also change on a regular basis with upgrades, improvements, changes to network infrastructure, applications, and more. So how do you know...
Communications Blog • 5 MIN READ
Unified Communications Horror Stories
Halloween is an interesting tradition. There is some conjecture over the origins of whether it is a Celtic festival, with pagan roots, or a Christian event on the eve of All Hallow's Day. Either way, it has grown in popularity over the years and now provides families the...
Communications Blog • 6 MIN READ
Why Planning is Critical for Unified Communications Success
In this post to the UC Podcast, Skip Chilcott discusses the importance of the planning phase in Unified Communications projects. Like any good building, if the foundations aren't solid, then things are likely to fall over. However, in many cases, organizations are rushed to...
Communications Blog • 6 MIN READ
Why your Unified Communication Needs Instrumentation
Airlines long ago recognized instrumentation is vital to the safe and efficient operation of their aircraft. And yet corporations to this day manage their unified communications systems - many of which are just as complex as an airplane--with no instrumentation at all, flying...
Communications Blog • 5 MIN READ
Want to learn more about IR's Solutions?
Prognosis UC Assessor is here
I am spending this week with the IR team at Microsoft Ignite, the biggest Microsoft show on the planet. Today IR was pleased to announce Prognosis UC Assessor is the first Microsoft certified solution for Skype for Business Online Network Assessment in the Skype for Business IT...
Communications Blog • 2 MIN READ
Why a Virtual Customer Process Could Save Your Contact..
Being able to deliver a delightful customer experience can be the difference between the success or failure of a business - and that makes a 360-degree view of contact center performance management an imperative, as discussed in my previous post, Delivering Omnichannel...
Communications Blog • 4 MIN READ
Deriving Euclidean Distance Matrices on GPU
A Case Study on Computation of Very Large Matrices using Theano.
Communications Blog • 7 MIN READ
Delivering Omnichannel Experience in a Multichannel World
In this day and age, direct human-to-human interaction between an organization and its customers is a rarity, which makes it important to deliver an outstanding experience when it does occur. As the critical customer service hub, the contact center must provide the best...
Communications Blog • 3 MIN READ
Planning is Everything when it comes to Unified..
Planning is probably the single most important aspect of a unified communications or contact center deployment. Whether converting from a legacy system, upgrading a solution, or adding functionality, your organization must pay careful attention to what should be done to ensure a...
