4 Ways Partners Can Ensure a Successful UC Rollout
Deploying a UC solutions can be a complex and hazard-ridden enterprise for channel partners. But with a little planning, Walter Monasterio from IR says you can streamline implementation and build a successful UC practice.
Communications Blog • 5 MIN READ
Why WebRTC will change the way you communicate [podcast]
In this latest podcast we discuss the impact WebRTC will have on the way we communicate and the capability it provides organizations to deliver an improved customer experience through the contact center.
Communications Blog • 6 MIN READ
Why Organizations are Moving to Microsoft's Enterprise Voice
Microsoft's Enterprise Voice offering continues to grow at a rapid rate, with the company's intentions very clear to enable voice communications for all of their users. The recent announcement of the E5 licensing (to be discussed in an up-coming post) provides a clear path for...
Communications Blog • 4 MIN READ
Why Omnichannel is Important (and how it could kill your..
There are a multitude of different ways to interact with a brand today. It could be social media, email, smartphone app, web, or talking to a call center agent by telephone. When you've got so many different channels in place, it's really important the information from each of...
Communications Blog • 3 MIN READ
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What Alphabet Means for Google and Enterprise Communications
Google recently reorganized itself under a self-created parent company called Alphabet. The announcement left many of us scratching our heads. Google is a well-known brand — what do they have to gain by creating Alphabet? Focus. Google will make investors happy by growing its...
Communications Blog • 3 MIN READ
Value of the Microsoft SDN API [podcast]
The Microsoft Lync SDN (Software-Defined Networking) API allows developers to build applications and services to monitor, isolate and correct issues that affect the user experience on Lync / Skype for Business.
Communications Blog • 6 MIN READ
User or Customer - The IT Conundrum
If you were to ask your IT manager whether they have customers or users, what would they say? Though somewhat subtle in nature, this simple fact is an area that's overlooked way too often. If you think about it, when you are trying to acquire B2C or B2B sales, you consider them...
Communications Blog • 5 MIN READ
To IVR or not to IVR? That is the question
When it comes to optimizing the customer experience, it's important to strike a proper balance between technology and human interaction. It all begins with gaining an understanding of why a customer might want to reach out to your brand to have an interaction. There is no better...
Communications Blog • 3 MIN READ
Three Steps to Survive the Holiday Rush
The rush of holiday season is just around the corner - with Thanksgiving looming large in the US - companies are bracing themselves for the deluge of traffic in the lead up to the end of the year and the busiest shopping period on the planet.
