How ITSM Can Improve Unified Communications [podcast]
IT Service Management (ITSM) refers to the activities – directed by policies, processes and supporting procedures – performed by an organization to plan, deliver, operate and control IT services. Traditionally this has excluded the UC side of the business, with separate teams in...
Communications Blog • 6 MIN READ
How Big Data is Changing Unified Communications Analytics
Big data is an ambiguous buzzword that means different things to different people. At its core, it's primarily a broad term for datasets so large traditional processing can't handle them. Big data for unified communications analytics is often an obsession for both the media and...
Communications Blog • 6 MIN READ
Has ITSM Skipped Unified Communications?
IT service management (ITSM) is a broad category encompassing supporting procedures an organization performs to plan, deliver, operate and control the IT services it offers to internal and external customers. It's a multi-billion dollar industry, involving companies such as...
Communications Blog • 3 MIN READ
Enterprise Connect 2016 Wrap [podcast]
Enterprise Connect 2016 took place end of March in Orlando. IR was there in the thick of the action for what proved to be an excellent event. In this podcast, Skip Chilcott - Head of Product Marketing - shares his thoughts on the highlights from the floor, what was hot and what...
Communications Blog • 7 MIN READ
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Enterprise Connect 2016 - Mean Time to Ownership [vlog]
Enterprise Connect - Mean Time to Ownership
Communications Blog • 1 MIN READ
Enterprise Connect 2016 - Journey to the Cloud [vlog]
Enterprise Connect - Journey to the Cloud
Communications Blog • 1 MIN READ
Enterprise Connect 2016 - Day 1 Wrap [vlog]
Enterprise Connect - Day 1
Communications Blog • 1 MIN READ
Can you rely on the Cloud to deliver great Customer..
There have recently been high profile companies receiving media coverage after delivering poor customer experience as a result of a 'cloud outage'. In fact, it may seem like we're seeing more and more cloud outages leading to some organizations questioning whether the cloud...
Communications Blog • 4 MIN READ
Are you prepared for a cloud outage? [podcast]
A series of recent cloud service outages has impacted people across the globe. In this latest podcast we talk about the underlying causes, why there seems to be a greater number of outages, despite reassurance the cloud is sage, and what your organization can do to mitigate the...
