3 Factors Slowing Cloud Communications Adoption
Cloud communication isn't a new concept. Companies like Vonage and 8x8 have been successfully delivering cloud-based communication for over 20 years. With that being the case, why is Microsoft just starting to deliver enterprise cloud-delivered PSTN connectivity now? If you...
Communications Blog • 3 MIN READ
Planning & Testing for a New Contact Center [part 1]
Think about what happens when a skyscraper is about to be built. The construction crew obviously wouldn't begin by making the observation deck. Building a new contact center is a lot like the construction of a new building. It all starts with a plan, along with a solid...
Communications Blog • 4 MIN READ
Don't stress out (why stress testing your contact center..
Contact centers are often made from best-in-class components. Many contact center implementations have elements that come from as many as 18 to 20 different vendors. Each one of those discrete elements—whether it's the CTI routing and hunting package, the speech recognition...
Communications Blog • 4 MIN READ
Don't allow a disaster to derail your Contact Center
In every industry, there are a few critical periods each year when your Unified Communications (UC) or Contact Center...
Communications Blog • 6 MIN READ
Want to learn more about IR's Solutions?
Delivering Enterprise Communications to the Mid-Market
Much of the development effort in enterprise voice communication technologies has traditionally been focused on helping large enterprises, which can have over 50,000 end-users, become more efficient. The real question is whether or not smaller enterprises can also benefit from...
Communications Blog • 4 MIN READ
Collaboration and the Art of Meeting Productively
We can connect and collaborate like never before, but it takes careful planning and management of the entire ecosystem to reduce time lost in unproductive meetings.
Communications Blog • 4 MIN READ
Cloud Comms Question No Longer 'If' But 'How'
As enterprises turn to the cloud, they must address issues around ROI, management, and deployment model.
Communications Blog • 4 MIN READ
Call Center Monitoring Matters (because what you don't..
Making sure your call center monitoring solution is working properly is an ongoing challenge. Whether it's legal, healthcare, or financial services, large organizations need recordings to satisfy compliance recording requirements and to resolve legal disputes with customers.
Communications Blog • 5 MIN READ
Don't be a Victim of 'Watermelon Metrics'
Watermelons are beautifully green on the outside. But if you had never seen one before, you might be deceived into thinking the whole fruit is the same color. It wouldn't be until you cut it open that you'd come to find the inside is a deep, juicy red.
