Microsoft's Cloud-Based PSTN Contender
The transition to Microsoft Office 365 E5 means that you'll be able to have true enterprise voice delivered through the cloud. This includes the ability to dial in and out through the PSTN (Public Switched Telephone Network). You'll be able to use your smartphone or desk phone...
Communications Blog • 3 MIN READ
Microsoft certifies IR Prognosis IT Pro Tool for Skype For..
IR Prognosis for Unified Communications certified IT Pro Tool for monitoring
Great news just in from Enterprise Connect, where we have been advised IR Prognosis for Unified Communications (UC) has completed certification as an IT Pro Tool in monitoring for Skype for Business....
Communications Blog • 2 MIN READ
Measuring Customer Experience - CSAT, Customer Effort or..
It could be reasonably argued every organizations wants, or tries, to provide an optimal customer experience. As the saying goes - your competitor is only a mouse click away. A direct result of the ever increasing focus on customer experience has been the development of a number...
Communications Blog • 3 MIN READ
Lync / Skype for Business SDN API: Network Friend or Foe
The Microsoft Lync / Skype for Business SDN API is a robust, continually evolving capability that brings insight and control of your Microsoft communications environment. Generally speaking, there are three key roles where the SDN API provides value:
Communications Blog • 4 MIN READ
Want to learn more about IR's Solutions?
Leveraging Voice Recognition in the Contact Center
Voice recognition is a technology that has made a big impact to our lives over the past few decades. What was once fanciful star-gazing - like the voice activated machines in the popular Hanna-Barbera sit-com the Jetsons - today, voice recognition is found in devices all around...
Communications Blog • 4 MIN READ
Is your network ready for Skype for Business? (And how to..
In my last blog post, I wrote about the importance of a network pre-assessment to ensure success for UC deployments. Well, exciting news to just come out of Microsoft's WPC, where IR was announced as one of the IT Pro Tool partners to support Skype for Business Online Network...
Communications Blog • 2 MIN READ
IR Live - Microsoft WPC
Skip Chilcott live from Microsoft WPC in Toronto where IR has just been named as Skype Operations Framework Network Readiness and Assessment Partner
Communications Blog • 1 MIN READ
How WebRTC Will Change The Way We Communicate
WebRTC (Web Real-Time Communications) is a capability built into modern desktop browsers like Firefox, Chrome, Opera, or Microsoft Edge (Windows 10's new browser). It brings access to fantastic features that easily let consumers set up voice, data, and video interactions with...
Communications Blog • 3 MIN READ
How to manage Skype for Business in a multi-vendor..
Skype for Business continues to change the unified communications landscape. In the majority of instances Skype for Business needs to work effectively with legacy equipment. In his first session on the IR-Podcast, CEO Darc Rasmussen discusses tips on how to effectively manage ...
