Making sure your call center monitoring solution is working properly is an ongoing challenge. Whether it's legal, healthcare, or financial services, large organizations need recordings to satisfy compliance recording requirements and to resolve legal disputes with customers.
Watermelons are beautifully green on the outside. But if you had never seen one before, you might be deceived into thinking the whole fruit is the same color. It wouldn't be until you cut it open that you'd come to find the inside is a deep, juicy red.
Testing your organizations unified communications and contact center eco-systems is critical to delivering end-user and customer experience. In this latest podcast, Skip Chilcott - Global Head of Product Marketing - discusses why testing before issues occur can save a lot of...
In a recent podcast I discussed the importance of running regular tests to ensure unified communications eco-systems are performing as intended. This is just as important prior to any deployment, as it is to ongoing health.
