Why automating UC & CC monitoring is crucial to your..
Enterprises continue to rely on unified communication (UC) and contact center (CC) solutions to enhance workforce...
Communications Blog • 1 MIN READ
Maximizing Contact Center Performance with Cloud Migration..
Contact centers are vital to the success of many businesses, and monitoring their performance is crucial to ensuring...
Communications Blog • 1 MIN READ
Contact center management: The cost of non-compliance
The number and scope of global regulations and requirements facing contact centers and financial traders is increasing....
Communications Blog • 1 MIN READ
What is Call Recording Assurance?
Call Recording Assurance checks that all calls that are required to be recorded for legislation and regulatory purposes are actually recorded. It ensures financial or trading based businesses are compliant with call recording regulations and mitigates reputational risk. Ideally,...
