Four Critical Capabilities of High-Performing Contact..
In the rapidly evolving landscape of customer service, contact centers play a crucial role in shaping customer...
Communications Blog • 1 MIN READ
Achieving customer experience excellence: The power of..
In the digital age, where interactions are not confined to physical spaces, delivering exceptional customer experiences...
Communications Blog • 1 MIN READ
Video Collaboration: Why It’s Critical to Test
User experience is at the core of most businesses, and delivering a great experience is crucial to keep those...
Communications Blog • 1 MIN READ
Enterprise Connect 2022: Trends, themes, and next-gen UCC
After almost three years of not being able to gather in person, Enterprise Connect 2022, the enterprise communications...
Communications Blog • 1 MIN READ
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Validating customer experience: The lifeblood of a..
Poor customer service is one of the biggest killers of businesses, resulting in nearly $75 billion in lost revenue each...
Communications Blog • 1 MIN READ
Don't rest 'til you test!
The world is returning to normal, shops are open and we’re about to launch into what promises to be a very busy holiday...
Communications Blog • 1 MIN READ
Testing 1, 2, 3 - Using testing solutions to improve user..
In today’s business world, the expectation of on-demand customer service is higher than ever, with very little...
Communications Blog • 1 MIN READ
Empowering enterprises: Mission critical communications..
The world of unified communications is becoming more and more complex by the minute. Remote working, and the pressure...
Communications Blog • 1 MIN READ
Contact center management: The cost of non-compliance
The number and scope of global regulations and requirements facing contact centers and financial traders is increasing....
Communications Blog • 1 MIN READ
Healthcare mergers and acquisitions: Maintaining quality..
Mergers and acquisitions are the norm rather than the exception in the business world, but in the healthcare space,...
Communications Blog • 1 MIN READ
The importance of IVR Testing Tools
Interactive Voice Response (IVR) explained
Interactive Voice Response (IVR) is the automated technology allowing...
