IR Consulting Services

Our global team of consultants offer expertise in solution discovery, information architecture, design and deployment of customized enhancements and extensions.

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IR Partners
Consulting DNA

We’re here to help you turn information into business insight.

We have more than two decades’ experience implementing our software in a wide variety of environments as we’ve guided clients into unlocking the power of Prognosis.

Our goal is to maximize your investment in system performance, availability and user experience management. You’ll find our solutions across a wide range of companies in diverse industries of varying sizes, within local geographies or with global reach.

We have deep domain expertise in:

  • Cisco UC and Network, Avaya UC, Microsoft Skype for Business and video
  • Contact Centers
  • ATM, POS, and IT infrastructure
  • Custom solutions

How can we help?

Case Studies

Mindray and Prognosis a winning combination

China's largest medical equipment manufacturer Mindray uses Prognosis to pro-actively manage the user experience and eliminate performance complaints.


Fifth Third Processing Solutions

Learn how Fifth Third Processing Solutions were able to make better decisions in real-time from understanding the flow of transactions through their distributed point-of-sale applications.


In the lab

We set our senior solutions consultant & Avaya specialist Rick Scheidegger the task of proving that Prognosis can hold up against the strain of highly demanding Contact Center environment.


Bad voice quality after system upgrade

Discover how a leader in contact center solutions with voice quality issues turned to IR and Prognosis to provide insight and rapidly isolate the root cause.