After two years of tumult and upheaval in the working world, we've emerged with no doubt that the future workplace will be hybrid, combining some...
For those organizations whose beating heart is their contact center, the degree of quality management significantly influences the effectiveness of...
An organization's emphasis on Customer Experience (CX) is a valid reflection of their success as a business. After all, it's positive customer...
The Genesys Cloud Software as a Service (SaaS) solution is a suite of cloud services for enterprise-grade communications, collaboration, and customer...
To support the work-from-anywhere model, companies have had to increase their investment in remote infrastructure and collaboration tools and...
The volume of businesses moving to the cloud continues to grow at an increasing pace. Before the pandemic, cloud computing was already booming, but...
In the modern business world, a seamlessly functioning Unified Communications system is mission critical.
The on-premise to cloud migration process can be a daunting undertaking for any organization. There's a lot to consider, and there is no...
Compared to even a decade ago today's IT infrastructures are like something from another world.
Moving homes, and detaching yourself from an established 'matrix of safety' can be a stressful undertaking, and not a task that anyone relishes.
Observability in IT and cloud computing, is the ability for IT teams to measure, monitor and analyze internal system performance and system health,...
The global workforce is experiencing a tidal wave of constantly evolving technology which is catapulting businesses to innovative new levels that...
Enterprise organizations today are relying more and more on data, or more importantly, data observability to drive their digital products, enable...
Remote work is now a way of life, and employees in many organizations, both public and private, have adopted a full or partial remote working model.
In every organization, it's the job of Chief Information Officers (CIOs), to analyze the implementation of various technologies, and oversee how they...
In today's fast-moving digital world, technology is advancing so quickly that businesses hardly have time to become familiar with their operating...
Today's business world is undergoing intense digital transformation and constantly changing. Data has become an organization's most valuable...
Even before COVID-19 knocked the world off its axis, cloud computing was quickly emerging as the way global businesses would operate in the future.
Video calling and video meetings are replacing many face-to-face interactions in our new working world, but unified communications and collaboration...
The tech industry is rife with acronyms, each new one more bewildering than the last, and often challenging to keep up with. Like IaaS, PaaS, Saas.
In the cloud, there's almost infinite access to resources for computing, storage, and networking, allowing all kinds of applications to be scaled...
There's no denying that cloud based technology is the way forward. Organizations are quickly realizing the benefits of a cloud based framework...
In July 2021, Skype For Business Online (SFBO), a business communication platform that played an important role in collaboration was officially retired, and many of its customers and users transitioned to Microsoft Teams.
The global shift to remote working has seen businesses changing their Unified Communication infrastructures and streamlining their working...
In the world of unified communications, few collaboration tools have taken off with such ferocity as Zoom. As Zoom encroaches on the enterprise...
Microsoft Teams tools to elevate your workplace collaboration Since March 2020, the number of workplaces who now use Microsoft Teams has increased...
Zoom has become one of the most popular UC tools in the world. The Zoom app makes it possible for seamless communication between team members and...
One of the most widely used unified communication platforms in the world is Zoom. Zoom usage is increasing exponentially, and while it started off as...
Since March 2020, the number of workplaces who now have access to Microsoft Teams has increased exponentially. The number of daily active users has...
There’s no doubt that video meetings enabled by conferencing applications such as the Zoom platform, are enabling business continuity and fueling...
Digital transformation is the way forward today for large and small enterprises globally, and cloud migration is at the forefront of this...
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