Which solution do you want to learn more about?
Improving Patient Experience and Care: The Impact of Unified..
eBooks, Guides, & Reports • 3 MIN READ
UC&C Report: The IT Time Crunch
How today's rapidly evolving world of unified communications and collaboration is impacting IT teams in the workplace.
eBooks, Guides, & Reports • 14 MIN READ
Network Diagnostics and What You Need To Know
For enterprise organizations, achieving optimal network performance is essential to ensure smooth and efficient operations, both on premises and...
eBooks, Guides, & Reports • 12 MIN READ
Digital Transformation in Global Financial..
Where UC&C becomes mission critical
The new normal for banking, finance and insurance organizations is pushing them to rely more heavily on unified...
eBooks, Guides, & Reports • 22 MIN READ
A Guide to Digital Employee Experience Management
In a business world where the work-from-anywhere model is commonplace, a great Digital Employee Experience (DEX) can create a happier, healthier work...
eBooks, Guides, & Reports • 12 MIN READ
Want to learn more about IR's Solutions?
Experience Monitoring Software for the Hybrid..
To support the work-from-anywhere model, companies have had to increase their investment in remote infrastructure and collaboration tools and...
eBooks, Guides, & Reports • 6 MIN READ
WiFi Strength Test: How To Manage the Strength of..
In today's modern workplace, the ability to work from anywhere allows us diversity and flexibility in the way we get the job done.
eBooks, Guides, & Reports • 9 MIN READ
Proactive IT Infrastructure Monitoring Software
Infrastructure monitoring tools are an invaluable part of the health, availability and performance of every organization's network environment.
eBooks, Guides, & Reports • 9 MIN READ
Digital Experience Management: Things You Should..
Digital Experience Management (DXM or DEM), is a relatively new phrase, but a very significant part of today's global business vernacular.
eBooks, Guides, & Reports • 12 MIN READ
Unlocking the Value of Customer Experience..
These days, customers have the power to elevate or destroy a business with negative reviews or unfavorable online interactions. Word of mouth...
eBooks, Guides, & Reports • 11 MIN READ
End-to-End Testing: A Complete Guide
With remote and hybrid work models firmly embedded in the way we do business, organizations are actively investing in tools and infrastructure to...
eBooks, Guides, & Reports • 16 MIN READ
Finding The Best Network Monitoring Software
For every enterprise organization, perfect network performance is the holy grail. In an ideal world, all your network devices would function as they...
eBooks, Guides, & Reports • 11 MIN READ
Application Performance Monitoring & Observability
Application performance monitoring (APM) is an essential element of today's complex cloud-native environments.
eBooks, Guides, & Reports • 11 MIN READ
Moving to the Cloud: Reasons to Start Your..
The volume of businesses moving to the cloud continues to grow at an increasing pace. Before the pandemic, cloud computing was already booming, but...
eBooks, Guides, & Reports • 15 MIN READ
Finding a Unified Communications Monitoring..
In the modern business world, a seamlessly functioning Unified Communications system is mission critical.
eBooks, Guides, & Reports • 6 MIN READ
A Breakdown of Root Cause Analysis: Identifying..
When a problem occurs, whether it's in general life, or within a specific situation, the first thing we need to do is find the quickest, easiest way...
eBooks, Guides, & Reports • 11 MIN READ
Microsoft Teams Monitoring & Management
Everyone knows Microsoft Teams as a comprehensive and integral communications platform for an organization of any size, all over the globe.
eBooks, Guides, & Reports • 9 MIN READ
Optimize Efficiency with Cisco Network Monitoring..
Many large enterprise organizations deploy Cisco UC products and network devices in one form or another. This includes Cisco switches and routers and...
eBooks, Guides, & Reports • 10 MIN READ
The Best Network Management Software & Tools
Every enterprise organization strives for perfect network performance. In an ideal world, every network device would function as it should, network...
eBooks, Guides, & Reports • 12 MIN READ
On-Premise to Cloud Migration: Your Step-by-Step..
The on-premise to cloud migration process can be a daunting undertaking for any organization. There's a lot to consider, and there is no...
eBooks, Guides, & Reports • 13 MIN READ
Unlocking The Value of System Observability
Compared to even a decade ago today's IT infrastructures are like something from another world.
eBooks, Guides, & Reports • 12 MIN READ
Voice over IP (VoIP) Monitoring with IR..
Voice Over Internet Protocol - or VoIP - is a technological breakthrough in unified communications and collaboration. The ability to make phone calls...
eBooks, Guides, & Reports • 9 MIN READ
What is Cloud Migration? A Guide to Migrating to..
Moving homes, and detaching yourself from an established 'matrix of safety' can be a stressful undertaking, and not a task that anyone relishes.
eBooks, Guides, & Reports • 15 MIN READ
Call Center Monitoring Software: The Right Way To..
Every organization needs to know how effective their customer satisfaction and employee retention strategies are, because these factors have a huge...
eBooks, Guides, & Reports • 13 MIN READ
Deliver High-Quality Services With Managed..
Every enterprise organization wants to streamline their operations, improve efficiency, have robust security capabilities, and have a solid disaster...
eBooks, Guides, & Reports • 9 MIN READ
What is Observability?
Observability in IT and cloud computing, is the ability for IT teams to measure, monitor and analyze internal system performance and system health,...
eBooks, Guides, & Reports • 19 MIN READ
Your Guide To Training Employees To Embrace New..
The global workforce is experiencing a tidal wave of constantly evolving technology which is catapulting businesses to innovative new levels that...
eBooks, Guides, & Reports • 12 MIN READ
How Data Observability Empowers Informed Decisions
Enterprise organizations today are relying more and more on data, or more importantly, data observability to drive their digital products, enable...
eBooks, Guides, & Reports • 23 MIN READ
Bandwidth Management: What It Is & Why It’s..
Network congestion and bottlenecks are the scourge of any business network, causing interruptions to network traffic, poor network performance, and...
eBooks, Guides, & Reports • 10 MIN READ
Ticket Handling Best Practices: Enhance & Manage..
In a digitalized world, an IT help desk is no longer just a call center for basic IT problem resolution. Today's help desk team has become a...
eBooks, Guides, & Reports • 13 MIN READ
A Guide To Enterprise Network Management: Tips &..
In a large enterprise setting, there are likely to be hundreds or perhaps even thousands of network components through which network traffic flows...
eBooks, Guides, & Reports • 14 MIN READ
Understanding Network Security: The Different..
Hybrid working has become a part of workplace culture for many organizations. Dealing with a distributed workforce, multiple layers of network...
eBooks, Guides, & Reports • 12 MIN READ
Support Ticket Response Examples To Improve..
In today's consumer driven economy, a positive customer experience is a must. How customers react when they first encounter your brand, and how their...
eBooks, Guides, & Reports • 14 MIN READ
An Introduction To Application Performance..
Whether we like it or not, digitalization is at the core of economic evolution. Communication and collaboration in the business world, as well as...
eBooks, Guides, & Reports • 14 MIN READ
A Guide To The Best Practices For Training Remote..
Remote work is now a way of life, and employees in many organizations, both public and private, have adopted a full or partial remote working model.
eBooks, Guides, & Reports • 12 MIN READ
Budgeting Strategies to Optimize & Reduce IT Costs
In every organization, it's the job of Chief Information Officers (CIOs), to analyze the implementation of various technologies, and oversee how they...
eBooks, Guides, & Reports • 10 MIN READ
6 ways to collaborate effectively in a..
Delivering Exceptional Employee Experience Will Remain Crucial in 2023
The experimentations on the right hybrid work model will continue well into...
eBooks, Guides, & Reports • 8 MIN READ
A Guide To Essential Troubleshooting Techniques &..
Unified communications infrastructures have always been complicated, but in today's working world, that complexity has increased in leaps and bounds...
eBooks, Guides, & Reports • 13 MIN READ
Network bottlenecks: what they are & how to..
If you think of your communications network as a vast motorway, you'll be familiar with the frustration of unexpected bottlenecks.
eBooks, Guides, & Reports • 10 MIN READ
Your Ultimate Guide to Future-Proofing the Hybrid..
The impact of COVID on the world of work has been drastic, rapidly changing the landscape in ways none of us could have imagined.
It destroyed...
eBooks, Guides, & Reports • 44 MIN READ
A Guide to Business Agility and Its Value To Your..
The business world today can be ruthlessly tough, and many organizations are struggling to handle constant business change, and maintain a...
eBooks, Guides, & Reports • 12 MIN READ
The Importance of the Digital Economy
The global economy is experiencing massive, accelerated digital transformation, resulting in the creation of new business models, innovative products...
eBooks, Guides, & Reports • 15 MIN READ
Hospitals and Health Systems in a Hybrid World
While cloud technology has accelerated the development of video conferencing and telepresence in every industry, it has been mission critical in...
eBooks, Guides, & Reports • 10 MIN READ
Deep Packet Inspection (DPI): How it works and..
In a digital-first world, each and every piece of digital information transmitted over the internet is delivered in small bundles of data, called...
eBooks, Guides, & Reports • 11 MIN READ
Camera Troubleshooting: Common Webcam Problems &..
Video calling and video meetings are replacing many face-to-face interactions in our new working world, but unified communications and collaboration...
eBooks, Guides, & Reports • 14 MIN READ
Pairing Your Jabra, Bose and Poly Bluetooth..
As IT experts you know unified communication and collaboration wouldn't be possible without the wireless technology, equipment and sound devices that...
eBooks, Guides, & Reports • 16 MIN READ
A Guide To Network Congestion: What It Is,..
Today's business and working environment requires a fast, stable, and secure network infrastructure to connect all the network components, multiple...
eBooks, Guides, & Reports • 12 MIN READ
Webex by Cisco Audio Troubleshooting Guide
Collaboration in today's workplace has changed, and conferencing with communication tools like Webex by Cisco Meetings have helped create the new...
eBooks, Guides, & Reports • 10 MIN READ
How to Create a Digital Workplace Strategy
In our guide 'The Ultimate Guide to the Digital Workplace', we covered in detail the effect that digital transformation has had on the modern...
eBooks, Guides, & Reports • 17 MIN READ
How a Digital Workplace Can Benefit Your Business
Thanks to constantly developing technology, the modern workplace has undergone a massive transformation that is continuously evolving. In this guide,...
eBooks, Guides, & Reports • 17 MIN READ
Solving Your Customers Work from Anywhere..
Tech Teams Need Service Providers
CIOs and tech teams have seen a sharp shift in their mandates and find themselves delivering on business and...
eBooks, Guides, & Reports • 8 MIN READ
Top 10 Ways To Fix Audio Problems with Microsoft..
Our online collaboration tools and applications make up the engine that drives the modern workplace, but like any moving parts of a machine, these...
eBooks, Guides, & Reports • 12 MIN READ
How Improving Conference Room Technology Boosts..
The modern workplace has come a long way since the days of 9 to 5, when turning up at the office was the only way to imagine things getting done....
eBooks, Guides, & Reports • 12 MIN READ
AV Issues: How To Identify Them And Their..
Meetings and conferences are part of the machinery that drives corporate business today. Since the pandemic drove workers from the office and...
eBooks, Guides, & Reports • 13 MIN READ
How Optimising Your Conference Room AV Setup Can..
Meetings and conferences are part and parcel of corporate business. The pandemic has had a major influence on the way we conduct meetings, and has...
eBooks, Guides, & Reports • 12 MIN READ
Build a Resilient Work from Anywhere Model in 2022
The Work Environment Will Remain Hybrid
The Hybrid work model that we have seen emerge over the last 2 years has settled into a norm.
Ecosystm...
eBooks, Guides, & Reports • 10 MIN READ
How Hybrid Workplace Technology Can Transform..
Organizations globally are working towards creating a resilient, sustainable and progressive hybrid workforce that empowers employees to work...
eBooks, Guides, & Reports • 14 MIN READ
Hybrid Workplace Models Are The New Normal
Creating a successful Hybrid Workplace Model
Hybrid working is being hailed as the future of work. The office space as we know it still exists, but...
eBooks, Guides, & Reports • 15 MIN READ
A guide to disaster recovery and business..
The only certain thing in the business world is that nothing is for certain. One moment, your UC infrastructure is sound, data management is under...
eBooks, Guides, & Reports • 14 MIN READ
Cloud vs On-Premise Load Testing - Benefits and..
In the cloud, there's almost infinite access to resources for computing, storage, and networking, allowing all kinds of applications to be scaled...
eBooks, Guides, & Reports • 17 MIN READ
A Definitive Guide To Performance Testing
Unified communications systems today are becoming increasingly more complex. The speed with which emerging technologies are evolving is...
eBooks, Guides, & Reports • 17 MIN READ
The Expert Guide To VoIP Testing - Ensuring Your..
With the advent of remote working, employees are no longer tethered to their desks, or restricted by hard-wired equipment. As long as there is a...
eBooks, Guides, & Reports • 13 MIN READ
Improving Customer Experience with Contact Center..
Contact centers (sometimes referred to as call centers) are a key element in a seamless customer journey, and in business success.In the hybrid...
eBooks, Guides, & Reports • 24 MIN READ
5 Key Differences Between Load Testing and Stress..
Unified communications systems today carry a far greater level of complexity that even a few years ago. The level of complexity can vary, depending...
eBooks, Guides, & Reports • 15 MIN READ
Cloud Performance Testing Best Tips and Tricks
There's no denying that cloud based technology is the way forward. Organizations are quickly realizing the benefits of a cloud based framework...
eBooks, Guides, & Reports • 12 MIN READ
What Is Disaster Recovery Testing and Why Is It..
Disaster recovery testing is an important element of an organization's business continuity and disaster recovery plan.
eBooks, Guides, & Reports • 13 MIN READ
A Handy Microsoft Teams Migration Checklist &..
The geographical distribution of today’s workplace calls for diversity, speed, and utmost ease of collaboration in just a few clicks. We need...
eBooks, Guides, & Reports • 22 MIN READ
Cisco Webex Connection Problems Troubleshooting..
Cisco Webexis one of the world's leading enterprise solutions for video conferencing, online meetings, screen sharing, and webinars. Webex meetings...
eBooks, Guides, & Reports • 8 MIN READ
Microsoft Teams not working: a guide to Teams..
When it comes to collaboration and productivity software, many organizations worldwide opt for Microsoft Teams. In fact, an estimated 91% of Fortune...
eBooks, Guides, & Reports • 16 MIN READ
Telemedicine Unified Communications &..
How to Maintain High-Quality UC for Healthcare
eBooks, Guides, & Reports • 9 MIN READ
Cisco Webex Troubleshooting Guide
Ensuring quality of service for collaboration tools can be a daunting task. Collaboration in today's workplace is nothing like it used to be. Video...
eBooks, Guides, & Reports • 6 MIN READ
Cisco Webex monitoring
In the industry of global networking and unified communications, Cisco’s legacy will always be its stable, reliable products. Most large enterprises...
eBooks, Guides, & Reports • 7 MIN READ
Improving video conferencing quality
Once upon a time, not so long ago, video conferencing was a 'nice to have' element of an organization's communication strategy. Unified...
eBooks, Guides, & Reports • 11 MIN READ
An essential guide for Zoom Enterprise..
With the global workforce in its current state of upheaval, unified communications and collaboration (UCC) is the adhesive holding the workplace -...
eBooks, Guides, & Reports • 21 MIN READ
Improve Collaboration with Video Conference Tools
Thanks to video conferencing tools, organizations have been able to maintain at least some form of continuity throughout the global pandemic that has...
eBooks, Guides, & Reports • 13 MIN READ
Your Guide To Microsoft Teams Direct Routing
The global shift to remote working has seen businesses changing their Unified Communication infrastructures and streamlining their working...
eBooks, Guides, & Reports • 17 MIN READ
SIP monitoring tools
During the global COVID-19 pandemic, with many organizations in deep crisis, business continuity has been possible because of the ever-evolving...
eBooks, Guides, & Reports • 11 MIN READ
Zoom Meeting troubleshooting
In the world of unified communications, few collaboration tools have taken off with such ferocity as Zoom. As Zoom encroaches on the enterprise...
eBooks, Guides, & Reports • 11 MIN READ
Cisco outage - inconvenience or catastrophe?
Everyone in the business world is familiar with Cisco Systems, the behemoth California-based company that designs, manufactures, and sells networking...
eBooks, Guides, & Reports • 5 MIN READ
Call analysis - why it's vital for your business
In today's global business world, contact centers are the central hubs - or frontline - for communication between businesses and clientele. An...
eBooks, Guides, & Reports • 6 MIN READ
A Guide to Successful UC Collaboration with..
Microsoft Teams tools to elevate your workplace collaboration
Since March 2020, the number of workplaces who now use Microsoft Teams has increased...
eBooks, Guides, & Reports • 25 MIN READ
Fixing jitter in your Cisco and multi-vendor UC..
Within most Unified Communications & Collaboration (UCC) environments, there could be any number of components, services and technologies. Voice...
eBooks, Guides, & Reports • 13 MIN READ
Common Zoom Audio Problems & How to Fix Them
Zoom has become one of the most popular UC tools in the world. The Zoom app makes it possible for seamless communication between team members and...
eBooks, Guides, & Reports • 8 MIN READ
SIP monitoring for enterprise UC
Business continuity wouldn't be possible without the ever-evolving technology that drives the world of Unified Communications. With the global shift...
eBooks, Guides, & Reports • 9 MIN READ
Zoom troubleshooting to relieve busy IT teams
One of the most widely used unified communication platforms in the world is Zoom. Zoom usage is increasing exponentially, and while it started off as...
eBooks, Guides, & Reports • 11 MIN READ
Network Latency - Common Causes and Best Solutions
Network latency (sometimes referred to as lag) is best described as the delay in the time that data takes to transfer across a network. A long delay...
eBooks, Guides, & Reports • 15 MIN READ
Better workplace collaboration with Microsoft..
Since March 2020, the number of workplaces who now have access to Microsoft Teams has increased exponentially. The number of daily active users has...
eBooks, Guides, & Reports • 15 MIN READ
Zoom Monitoring for Enterprise
There’s no doubt that video meetings enabled by conferencing applications such as the Zoom platform, are enabling business continuity and fueling...
eBooks, Guides, & Reports • 13 MIN READ
Effective call flows: The key to customer..
More often than not, the first point of contact that a customer or client will have with your business is by phone call. Part of every organization’s...
eBooks, Guides, & Reports • 7 MIN READ
Managing UCC Complexity in Complex Times
IR has engaged Wainhouse for thought leadership and insight on the enterprise benefits from monitoring, analytics, diagnostics, and optimization of...
eBooks, Guides, & Reports • 23 MIN READ
The Fundamentals of SIP Trunking: Session..
The world of technology is rife with acronyms – and Unified Communications (UC) has more than its fair share.
In telecommunications, traditional...
eBooks, Guides, & Reports • 20 MIN READ
The Complete Guide to Session Border Controllers
In the rapidly advancing world of real-time communication, organizations no longer rely only on voice calls as their primary form of communication....
eBooks, Guides, & Reports • 13 MIN READ
Unified Communications for Healthcare &..
How to Maintain High-Quality UC for Healthcare in a Time of Pandemic
eBooks, Guides, & Reports • 10 MIN READ
Network Jitter - Common Causes and Best Solutions
A stable, reliable network connection is non-negotiable in today's interconnected world. Business productivity depends on it even more, now that a...
eBooks, Guides, & Reports • 16 MIN READ
What Is Network Packet Loss?
A complete guide to understanding, monitoring and fixing network packet loss
Unified Communications and Collaboration (UCC) has always been important...
eBooks, Guides, & Reports • 14 MIN READ
Voice monitoring and VoIP quality control
One of the most innovative breakthroughs since the world's first phone call is Voice over Internet Protocol - or VoIP. The term refers to the ability...
eBooks, Guides, & Reports • 10 MIN READ
Collaboration or Frustration? Using UCC..
The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce, becoming employees’ preferred method of...
eBooks, Guides, & Reports • 1 MIN READ
Getting the Most Out of Your Cisco Unified..
The Ultimate Guide to Managing and Optimizing Your Cisco UC Environment
It seems as though change is the only constant in the world of Unified...
eBooks, Guides, & Reports • 45 MIN READ
Unified Communications Cloud Migration Checklist
Digital transformation is the way forward today for large and small enterprises globally, and cloud migration is at the forefront of this...
eBooks, Guides, & Reports • 10 MIN READ
Unified Communications Optimization & Management..
Unified communications has come a long way. Today, organizations have limitless options as to how to build their UC stack. Video conferencing is a...
