How today's rapidly evolving world of unified communications and collaboration is impacting IT teams in the workplace.
In today's working world, bricks-and-mortar offices are no longer as important as the ability to work effortlessly from anywhere, with secure, robust...
All successful enterprise organizations know that prioritizing their customers' experience can create value. But despite their efforts, many struggle...
For those organizations whose beating heart is their contact center, the degree of quality management significantly influences the effectiveness of...
Unified communications (UC) is a collective term that all enterprise organizations are familiar with, as it forms the cornerstone of business...
An organization's emphasis on Customer Experience (CX) is a valid reflection of their success as a business. After all, it's positive customer...
The Genesys Cloud Software as a Service (SaaS) solution is a suite of cloud services for enterprise-grade communications, collaboration, and customer...
Contact centres are responsible for delivering best-in-class brand experiences in every interaction. Operating in a dynamic “live” mode, they handle...
Digital Experience Management (DXM or DEM), is a relatively new phrase, but a very significant part of today's global business vernacular.
These days, customers have the power to elevate or destroy a business with negative reviews or unfavorable online interactions. Word of mouth...
Voice Over Internet Protocol - or VoIP - is a technological breakthrough in unified communications and collaboration. The ability to make phone calls...
Every organization needs to know how effective their customer satisfaction and employee retention strategies are, because these factors have a huge...
Every enterprise organization wants to streamline their operations and improve efficiency.
Network congestion and bottlenecks are the scourge of any business network, causing interruptions to network traffic, poor network performance, and...
In a digitalized world, an IT help desk is no longer just a call center for basic IT problem resolution. Today's help desk team has become a...
In today's consumer driven economy, a positive customer experience is a must. How customers react when they first encounter your brand, and how their...
Consumers today are spoiled for choice when it comes to mobile and web applications to help them get what they need.
Delivering Exceptional Employee Experience Will Remain Crucial in 2023 The experimentations on the right hybrid work model will continue well into...
Unified communications infrastructures have always been complicated, but in today's working world, that complexity has increased in leaps and bounds...
If you think of your communications network as a vast motorway, you'll be familiar with the frustration of unexpected bottlenecks.
Tech Teams Need Service Providers CIOs and tech teams have seen a sharp shift in their mandates and find themselves delivering on business and...
Our online collaboration tools and applications make up the engine that drives the modern workplace, but like any moving parts of a machine, these...
The Work Environment Will Remain Hybrid The Hybrid work model that we have seen emerge over the last 2 years has settled into a norm. Ecosystm...
Creating a successful Hybrid Workplace Model Hybrid working is being hailed as the future of work. The office space as we know it still exists, but...
The payments landscape is rapidly evolving, with a global payments revolution seeing shoppers increasingly adopting alternative payment methods...
Technological change has accelerated at an astounding pace in the space of two years. For the payments industry, the rapid adoption of omnichannel...
In the payments world, there's nothing more frustrating and potentially damaging to a business than a payment failure. In addition to customer...
Unified communications systems today are becoming increasingly more complex. The speed with which emerging technologies are evolving is...
With the advent of remote working, employees are no longer tethered to their desks, or restricted by hard-wired equipment. As long as there is a...
Contact centers (sometimes referred to as call centers) are a key element in a seamless customer journey, and in business success. In the hybrid...
There's no denying that cloud based technology is the way forward. Organizations are quickly realizing the benefits of a cloud based framework...
Ensuring quality of service for collaboration tools can be a daunting task. Collaboration in today's workplace is nothing like it used to be. Video...
In the industry of global networking and unified communications, Cisco’s legacy will always be its stable, reliable products. Most large enterprises...
Once upon a time, not so long ago, video conferencing was a 'nice to have' element of an organization's communication strategy. Unified...
Thanks to video conferencing tools, organizations have been able to maintain at least some form of continuity throughout the global pandemic that has...
In the world of unified communications, few collaboration tools have taken off with such ferocity as Zoom. As Zoom encroaches on the enterprise...
Everyone in the business world is familiar with Cisco Systems, the behemoth California-based company that designs, manufactures, and sells networking...
In today's global business world, contact centers are the central hubs - or frontline - for communication between businesses and clientele. An...
Within most Unified Communications & Collaboration (UCC) environments, there could be any number of components, services and technologies. Voice...
Zoom has become one of the most popular UC tools in the world. The Zoom app makes it possible for seamless communication between team members and...
Business continuity wouldn't be possible without the ever-evolving technology that drives the world of Unified Communications. With the global shift...
One of the most widely used unified communication platforms in the world is Zoom. Zoom usage is increasing exponentially, and while it started off as...
Since March 2020, the number of workplaces who now have access to Microsoft Teams has increased exponentially. The number of daily active users has...
There’s no doubt that video meetings enabled by conferencing applications such as the Zoom platform, are enabling business continuity and fueling...
More often than not, the first point of contact that a customer or client will have with your business is by phone call. Part of every organization’s...
The world of technology is rife with acronyms – and Unified Communications (UC) has more than its fair share. In telecommunications, traditional...
One of the most innovative breakthroughs since the world's first phone call is Voice over Internet Protocol - or VoIP. The term refers to the ability...
The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce, becoming employees’ preferred method of...
Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications
Do you need to maximize the performance of business critical OLTP environments? Now you can. Take control with Prognosis Transaction Manager and gain...
New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact Center. This eBook will cover:
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