Explore the potential risks and rewards of three real-time payments use cases that can turn a must-have feature into a revenue and retention driver....
Rising to the challenge In the evolving financial landscape, both traditional financial institutions (FIs) and Fintechs are faced with adapting to...
Understanding The Technology – Keeping Up With Change In recent years, necessity and innovation have fundamentally changed the identity of Unified...
Network Monitoring Tools are like the dashboard of a car. They monitor vital real-time information such as speed, fuel level, brake, battery and...
With over 50 million Cisco cloud calling users, Webex Calling is the go-to communication and collaboration solution for businesses of all sizes...
In today's working world, bricks-and-mortar offices are no longer as important as the ability to work effortlessly from anywhere, with secure, robust...
In today's highly connected and digital environment, network performance monitoring is absolutely crucial for businesses to maintain a healthy...
All successful enterprise organizations know that prioritizing their customers' experience can create value. But despite their efforts, many struggle...
Adapting to the New Norm: Telehealth’s Impact on Healthcare Communication Technology The healthcare industry has experienced a significant...
For any organization, the last thing you want to hear is that the network is down. Worse still, when your computer network crashes, it creates a slew...
Managed Service Providers are a critical element in today's modern business landscape. In fact the Managed Services Market size is estimated at USD...
In a working world, where a bricks-and-mortar office is no longer the norm, organizations need the right tools to manage their employees and to...
Unified communications (UC) is a collective term that all enterprise organizations are familiar with, as it forms the cornerstone of business...
An organization's emphasis on Customer Experience (CX) is a valid reflection of their success as a business. After all, it's positive customer...
The Genesys Cloud Software as a Service (SaaS) solution is a suite of cloud services for enterprise-grade communications, collaboration, and customer...
For enterprise organizations, achieving optimal network performance is essential to ensure smooth and efficient operations, both on premises and...
Contact centres are responsible for delivering best-in-class brand experiences in every interaction. Operating in a dynamic “live” mode, they handle...
Where UC&C becomes mission critical The new normal for banking, finance and insurance organizations is pushing them to rely more heavily on unified...
To support the work-from-anywhere model, companies have had to increase their investment in remote infrastructure and collaboration tools and...
In today's modern workplace, the ability to work from anywhere allows us diversity and flexibility in the way we get the job done.
Digital Experience Management (DXM or DEM), is a relatively new phrase, but a very significant part of today's global business vernacular.
These days, customers have the power to elevate or destroy a business with negative reviews or unfavorable online interactions. Word of mouth...
With remote and hybrid work models firmly embedded in the way we do business, organizations are actively investing in tools and infrastructure to...
Application performance monitoring (APM) is an essential element of today's complex cloud-native environments.
When a problem occurs, whether it's in general life, or within a specific situation, the first thing we need to do is find the quickest, easiest way...
Understanding their impact and the critical role of monitoring for financial success.
The on-premise to cloud migration process can be a daunting undertaking for any organization. There's a lot to consider, and there is no...
Compared to even a decade ago today's IT infrastructures are like something from another world.
Moving homes, and detaching yourself from an established 'matrix of safety' can be a stressful undertaking, and not a task that anyone relishes.
Every enterprise organization wants to streamline their operations and improve efficiency.
Observability in IT and cloud computing, is the ability for IT teams to measure, monitor and analyze internal system performance and system health,...
The global workforce is experiencing a tidal wave of constantly evolving technology which is catapulting businesses to innovative new levels that...
Enterprise organizations today are relying more and more on data, or more importantly, data observability to drive their digital products, enable...
Network congestion and bottlenecks are the scourge of any business network, causing interruptions to network traffic, poor network performance, and...
In a digitalized world, an IT help desk is no longer just a call center for basic IT problem resolution. Today's help desk team has become a...
Hybrid working has become a part of workplace culture for many organizations. Dealing with a distributed workforce, multiple layers of network...
In today's consumer driven economy, a positive customer experience is a must. How customers react when they first encounter your brand, and how their...
Consumers today are spoiled for choice when it comes to mobile and web applications to help them get what they need.
Whether we like it or not, digitalization is at the core of economic evolution. Communication and collaboration in the business world, as well as...
Remote work is now a way of life, and employees in many organizations, both public and private, have adopted a full or partial remote working model.
In every organization, it's the job of Chief Information Officers (CIOs), to analyze the implementation of various technologies, and oversee how they...
Delivering Exceptional Employee Experience Will Remain Crucial in 2023 The experimentations on the right hybrid work model will continue well into...
How today's rapidly evolving world of unified communications and collaboration is impacting IT teams in the workplace.
Unified communications infrastructures have always been complicated, but in today's working world, that complexity has increased in leaps and bounds...
The business world globally is embracing cloud technology and implementing a cloud migration strategy is now a key consideration in every digital...
In the payments world, cash payments are almost universally being replaced by online payments. Businesses, Payment Service Providers (PSPs),...
The state of the world economy remains tenuous, and rife with uncertainties brought about by a number of factors. A sharp rise in inflation, supply...
If you think of your communications network as a vast motorway, you'll be familiar with the frustration of unexpected bottlenecks.
A variety of messaging standards exist in the payments world that enable the flow of information related to financial transactions. These standards...
Banks and financial institutions worldwide are embarking on a new era as they prepare to transition their payment systems. The change means switching...
According to a new study from UK based firm, Juniper Research the global transaction value of the Business-to-Business (B2B) payments market will...
The customer payment experience has changed exponentially in the past few years. With digital payments at the forefront of the continually evolving...
ISO 8583 is an international messaging standard for payments initiated with a financial transaction card (credit or debit card). Visa, Mastercard,...
In today's fast-moving digital world, technology is advancing so quickly that businesses hardly have time to become familiar with their operating...
The impact of COVID on the world of work has been drastic, rapidly changing the landscape in ways none of us could have imagined. It destroyed...
The business world today can be ruthlessly tough, and many organizations are struggling to handle constant business change, and maintain a...
The global economy is experiencing massive, accelerated digital transformation, resulting in the creation of new business models, innovative products...
Today's business world is undergoing intense digital transformation and constantly changing. Data has become an organization's most valuable...
While cloud technology has accelerated the development of video conferencing and telepresence in every industry, it has been mission critical in...
In a digital-first world, each and every piece of digital information transmitted over the internet is delivered in small bundles of data, called...
Even before COVID-19 knocked the world off its axis, cloud computing was quickly emerging as the way global businesses would operate in the future.
Video calling and video meetings are replacing many face-to-face interactions in our new working world, but unified communications and collaboration...
As IT experts you know unified communication and collaboration wouldn't be possible without the wireless technology, equipment and sound devices that...
The financial services industry has undergone a massive shift in just a few short years. Digitization, and developing payment trends are changing the...
Today's business and working environment requires a fast, stable, and secure network infrastructure to connect all the network components, multiple...
Collaboration in today's workplace has changed, and conferencing with communication tools like Webex by Cisco Meetings have helped create the new...
The tech industry is rife with acronyms, each new one more bewildering than the last, and often challenging to keep up with. Like IaaS, PaaS, Saas.
When it comes to collaboration and productivity software, many organizations worldwide opt for Microsoft Teams. In fact, an estimated 91% of Fortune...
In the last year, the payments industry worldwide has undergone a huge transformation, and the momentum of these changes continues. While we may be a...
Ensuring quality of service for collaboration tools can be a daunting task. Collaboration in today's workplace is nothing like it used to be. Video...
In the industry of global networking and unified communications, Cisco’s legacy will always be its stable, reliable products. Most large enterprises...
Once upon a time, not so long ago, video conferencing was a 'nice to have' element of an organization's communication strategy. Unified...
Thanks to video conferencing tools, organizations have been able to maintain at least some form of continuity throughout the global pandemic that has...
ATMs are a crucial part of the way customers carry out a transaction. Even considering the mass global shift to online and mobile banking, and...
The global shift to remote working has seen businesses changing their Unified Communication infrastructures and streamlining their working...
The payments industry is evolving at blinding pace. How can businesses effectively manage booming transactions volumes, emerging technologies,...
During the global COVID-19 pandemic, with many organizations in deep crisis, business continuity has been possible because of the ever-evolving...
In the world of unified communications, few collaboration tools have taken off with such ferocity as Zoom. As Zoom encroaches on the enterprise...
Everyone in the business world is familiar with Cisco Systems, the behemoth California-based company that designs, manufactures, and sells networking...
In today's global business world, contact centers are the central hubs - or frontline - for communication between businesses and clientele. An...
Within most Unified Communications & Collaboration (UCC) environments, there could be any number of components, services and technologies. Voice...
Zoom has become one of the most popular UC tools in the world. The Zoom app makes it possible for seamless communication between team members and...
In these uncertain times, businesses are having to deal with a shaky economy as well as keeping up with a fast-moving digital revolution. Every...
Business continuity wouldn't be possible without the ever-evolving technology that drives the world of Unified Communications. With the global shift...
One of the most widely used unified communication platforms in the world is Zoom. Zoom usage is increasing exponentially, and while it started off as...
Network latency (sometimes referred to as lag) is best described as the delay in the time that data takes to transfer across a network. A long delay...
Since March 2020, the number of workplaces who now have access to Microsoft Teams has increased exponentially. The number of daily active users has...
With a shaky start to a new decade and plenty of challenges ahead, the last two years has seen financial ecosystems undergo a significant digital...
There’s no doubt that video meetings enabled by conferencing applications such as the Zoom platform, are enabling business continuity and fueling...
More often than not, the first point of contact that a customer or client will have with your business is by phone call. Part of every organization’s...
Point-of-sale (POS) systems are no longer just ordinary cash registers. In the retail payments space, POS activity has evolved into intuitive, all...
The world of technology is rife with acronyms – and Unified Communications (UC) has more than its fair share. In telecommunications, traditional...
In the rapidly advancing world of real-time communication, organizations no longer rely only on voice calls as their primary form of communication....
A stable, reliable network connection is non-negotiable in today's interconnected world. Business productivity depends on it even more, now that a...
A complete guide to understanding, monitoring and fixing network packet loss Unified Communications and Collaboration (UCC) has always been important...
One of the most innovative breakthroughs since the world's first phone call is Voice over Internet Protocol - or VoIP. The term refers to the ability...
The use of Unified Communication and Collaboration (UCC) applications are widespread in the modern workforce, becoming employees’ preferred method of...
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