The volume of businesses moving to the cloud continues to grow at an increasing pace. Before the pandemic, cloud computing was already booming, but...
The on-premise to cloud migration process can be a daunting undertaking for any organization. There's a lot to consider, and there is no...
Moving homes, and detaching yourself from an established 'matrix of safety' can be a stressful undertaking, and not a task that anyone relishes.
In every organization, it's the job of Chief Information Officers (CIOs), to analyze the implementation of various technologies, and oversee how they...
In today's fast-moving digital world, technology is advancing so quickly that businesses hardly have time to become familiar with their operating...
The impact of COVID on the world of work has been drastic, rapidly changing the landscape in ways none of us could have imagined.
It destroyed...
While cloud technology has accelerated the development of video conferencing and telepresence in every industry, it has been mission critical in...
The popularity of cloud communication and collaboration platforms like Microsoft Teams, Slack, Webex by Cisco, Zoom, Google Workspace, etc. have...
The geographical distribution of today’s workplace calls for diversity, speed, and utmost ease of collaboration in just a few clicks. We need...
In July 2021, Skype For Business Online (SFBO), a business communication platform that played an important role in collaboration was officially retired, and many of its customers and users transitioned to Microsoft Teams.
With the global workforce in its current state of upheaval, unified communications and collaboration (UCC) is the adhesive holding the workplace -...
Since March 2020, the number of workplaces who now use Microsoft Teams has increased...
It seems as though change is the only constant in the world of Unified...
Digital transformation is the way forward today for large and small enterprises globally, and cloud migration is at the forefront of this...
Unified communications has come a long way. Today, organizations have limitless options as to how to build their UC stack. Video conferencing is a...
A revolution is underway. Microsoft is disrupting the Intelligent Communications landscape. And not just because of improved work practices and...
Andy Courneya describes how one of the largest telcos in the US deployed Prognosis across their Avaya contact center technology to increase the...
Orange Business Service uses IR's UC Assessor to help their customers deploying Skype for Business as part of their digital transformation...
As companies focus increasingly on digital...
Many organizations are embracing the power of Skype for Business, whether it’s purely for internal Instant Messaging and presence or increasingly as...
New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact Center. This eBook will cover:
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