Explore the potential risks and rewards of three real-time payments use cases that can turn a must-have feature into a revenue and retention driver....
Understanding The Technology – Keeping Up With Change In recent years, necessity and innovation have fundamentally changed the identity of Unified...
Network Monitoring Tools are like the dashboard of a car. They monitor vital real-time information such as speed, fuel level, brake, battery and...
With over 50 million Cisco cloud calling users, Webex Calling is the go-to communication and collaboration solution for businesses of all sizes...
In today's highly connected and digital environment, network performance monitoring is absolutely crucial for businesses to maintain a healthy...
All successful enterprise organizations know that prioritizing their customers' experience can create value. But despite their efforts, many struggle...
For any organization, the last thing you want to hear is that the network is down. Worse still, when your computer network crashes, it creates a slew...
Managed Service Providers are a critical element in today's modern business landscape. In fact the Managed Services Market size is estimated at USD...
In a working world, where a bricks-and-mortar office is no longer the norm, organizations need the right tools to manage their employees and to...
Unified communications (UC) is a collective term that all enterprise organizations are familiar with, as it forms the cornerstone of business...
An organization's emphasis on Customer Experience (CX) is a valid reflection of their success as a business. After all, it's positive customer...
Hewlett Packard Enterprises (HPE) is one of the world leaders in high-performance computing resources.
For enterprise organizations, achieving optimal network performance is essential to ensure smooth and efficient operations, both on premises and...
To support the work-from-anywhere model, companies have had to increase their investment in remote infrastructure and collaboration tools and...
Infrastructure monitoring tools are an invaluable part of the health, availability and performance of every organization's network environment.
These days, customers have the power to elevate or destroy a business with negative reviews or unfavorable online interactions. Word of mouth...
With remote and hybrid work models firmly embedded in the way we do business, organizations are actively investing in tools and infrastructure to...
For every enterprise organization, perfect network performance is the holy grail. In an ideal world, all your network devices would function as they...
Application performance monitoring (APM) is an essential element of today's complex cloud-native environments.
In the modern business world, a seamlessly functioning Unified Communications system is mission critical.
New payment processing technology is constantly emerging and evolving, and this is influencing the way consumers, businesses and even financial...
When a problem occurs, whether it's in general life, or within a specific situation, the first thing we need to do is find the quickest, easiest way...
Everyone knows Microsoft Teams as a comprehensive and integral communications platform for an organization of any size, all over the globe.
Many large enterprise organizations deploy Cisco UC products and network devices in one form or another. This includes Cisco switches and routers and...
Every enterprise organization strives for perfect network performance. In an ideal world, every network device would function as it should, network...
Voice Over Internet Protocol - or VoIP - is a technological breakthrough in unified communications and collaboration. The ability to make phone calls...
In today's rapidly evolving payments industry, businesses, Financial Institutions (FIs), merchant acquirers and Managed Service Providers (MSPs) are...
Every enterprise organization wants to streamline their operations and improve efficiency.
Consumers today are spoiled for choice when it comes to mobile and web applications to help them get what they need.
Whether we like it or not, digitalization is at the core of economic evolution. Communication and collaboration in the business world, as well as...
The state of the world economy remains tenuous, and rife with uncertainties brought about by a number of factors. A sharp rise in inflation, supply...
We live in a world of emerging technology, and with a rapidly evolving payments industry, the rise of real time payments, and an increasingly complex...
The financial services industry has undergone a massive shift in just a few short years. Digitization, and developing payment trends are changing the...
Collaboration in today's workplace has changed, and conferencing with communication tools like Webex by Cisco Meetings have helped create the new...
Sustained disruption in the world economic arena has prompted the unprecedented growth of real-time payments. Due in large part to a global pandemic,...
Omnichannel payment ecosystems are the way of the future. Financial institutions are closing the online/offline banking divide, improving customer...
The tech industry is rife with acronyms, each new one more bewildering than the last, and often challenging to keep up with. Like IaaS, PaaS, Saas.
The modern workplace has come a long way since the days of 9 to 5, when turning up at the office was the only way to imagine things getting done.
With international money transfers amounting to trillions globally each day, SWIFT codes exist to ensure the safety, security, and straight through...
In today’s constantly evolving business landscape where there’s zero tolerance for outages and downtime, a simple human error, cyber attack, natural...
In the world of payments, cash is still king. But the value of cash held by enterprise organizations can only be determined if the treasurer knows...
Cash flow visibility is the most important criteria for enterprises to gain a solid understanding of their financial situation. Obviously, having a...
In the last year, the payments industry worldwide has undergone a huge transformation, and the momentum of these changes continues. While we may be a...
The world of payments is evolving so fast that businesses, Financial Institutions (FIs), merchant acquirers and Managed Service Providers (MSPs) are...
COVID-19 is a global human tragedy that has caused significant economic disruption and has had a major impact on transactions and payment flows. But...
Within most Unified Communications & Collaboration (UCC) environments, there could be any number of components, services and technologies. Voice...
Zoom has become one of the most popular UC tools in the world. The Zoom app makes it possible for seamless communication between team members and...
Business continuity wouldn't be possible without the ever-evolving technology that drives the world of Unified Communications. With the global shift...
ATM Monitoring With many banks and financial institutions closing their physical doors and reducing staff levels to save costs, ATMs are becoming a...
There’s no doubt that video meetings enabled by conferencing applications such as the Zoom platform, are enabling business continuity and fueling...
One of the most innovative breakthroughs since the world's first phone call is Voice over Internet Protocol - or VoIP. The term refers to the ability...
UC is a multi-vendor world Though today’s UC environments vary in their use of the cloud, they also differ in which UC solutions they leverage....
No matter what the size of your enterprise, more and more organizations are choosing Cisco as their preferred platform for integrated unified...
Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications
In most businesses across a variety of sectors with contact centers, trade-related communication needs to be recorded reliably. This is mandatory,...
Do you need to maximize the performance of business critical OLTP environments? Now you can. Take control with Prognosis Transaction Manager and gain...
Meet service level agreements with confidence With an increasingly diverse range of applications the ability to monitor the stability and performance...
Get the insights you need Prognosis Batch Manager monitors the NonStop batch processing environment. And as off-line processing is essential to...
Manage a bunch of applications with ease With Prognosis on your team, you can take the adage ‘business aware' to a whole new level, because for the...
Contact center technology can be a beast: powerful, difficult to control and if there's something wrong with it, it can be tricky to figure out what...
Nemertes Research: Digital transformation success driven by Unified Communications & Collaboration As companies focus increasingly on digital...
New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact Center. This eBook will cover:
Digital payments were on the rise well before the start of COVID-19, but the impact of remote working has catapulted a massive shift to digital...
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