No matter what the size of your enterprise, more and more organizations are choosing Cisco as their preferred platform for integrated unified...
Voice Over Internet Protocol - or VoIP - is a technological breakthrough in unified communications and collaboration. The ability to make phone calls...
In today's consumer driven economy, a positive customer experience is a must. How customers react when they first encounter your brand, and how their...
As IT experts you know unified communication and collaboration wouldn't be possible without the wireless technology, equipment and sound devices that...
In the cloud, there's almost infinite access to resources for computing, storage, and networking, allowing all kinds of applications to be scaled...
Unified communications systems today are becoming increasingly more complex. The speed with which emerging technologies are evolving is...
With the advent of remote working, employees are no longer tethered to their desks, or restricted by hard-wired equipment. As long as there is a...
Contact centers (sometimes referred to as call centers) are a key element in a seamless customer journey, and in business success. In the hybrid...
Unified communications systems today carry a far greater level of complexity that even a few years ago. The level of complexity can vary, depending...
There's no denying that cloud based technology is the way forward. Organizations are quickly realizing the benefits of a cloud based framework...
Disaster recovery testing is an important element of an organization's business continuity and disaster recovery plan.
In today's global business world, contact centers are the central hubs - or frontline - for communication between businesses and clientele. An...
More often than not, the first point of contact that a customer or client will have with your business is by phone call. Part of every organization’s...
One of the most innovative breakthroughs since the world's first phone call is Voice over Internet Protocol - or VoIP. The term refers to the ability...
In most businesses across a variety of sectors with contact centers, trade-related communication needs to be recorded reliably. This is mandatory,...
New Contact Center practices must pivot around embedding quality customer experience into the fabric of the Contact Center. This eBook will cover:
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