IR recognizes Customer Innovation at Second Annual IR Prognosis Summit

Customer Award Winners Cut Troubleshooting Time in Half, Simplify Complexity with IR Prognosis

DENVER, November 02, 2017 – IR, the leading global provider of experience management solutions for unified communications, contact centers, and payments, today announced the winners of its Prognosis Awards. The awards, which were presented recently at IR Prognosis Summit 2017, recognize and honor companies and individuals who are at the forefront of using Prognosis to impact their departments, companies and industries.

The IR Prognosis Awards provide an opportunity for IR to recognize organizations that deliver best in class performance across unified communications, contact centers and payments ecosystems, including cloud, hybrid or on-premises. Through IR Prognosis, these organizations are able to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. 

IR Prognosis Award categories and their corresponding 2017 winners include:

• The Business Impact award is given to companies that are at the forefront of using Prognosis to deliver quantifiable value to their business. Winner: Bank of America
• The Innovation award recognizes companies that are using Prognosis in unique ways to drive increased visibility and value for their business. Winner: Presidio
• The Five 9s award recognizes companies that are using Prognosis to make systems work better, respond to issues faster, prevent outages and get back to doing what they do best. Winner: TSYS
• The Testing 1-2-3 award recognizes the most notable utilization of IR Testing Solutions to provide a business impact, by identifying and preventing issues before they arise. Winner: Dell
• he Visionary award is about more than innovation and proven success. It is awarded to an individual who has, over the long haul, shown themselves to be consistently at the leading edge of driving operational maturity in their organization through unique and impactful use of Prognosis. Winner: Adam Geffner, Principal Architect at Asurio

The IR Prognosis Summit is the official Prognosis users conference. Each year the community of Prognosis experts share best practices, hands-on training, new innovations, and more. In addition to dozens of informative breakout sessions, the conference provides the chance to problem-solve with IR subject matter experts and select partners. This year’s conference saw over 140 customer attendees during the course of the three-day event.

"Our customers, who include some of the largest organizations in the world, rely on us to guarantee that hundreds of millions of transactions and interactions occur without issue, every day,” said Andre Cuenin, President of Americas and Europe at IR. “Their experience with IR Prognosis is enhanced through the sharing of real-world knowledge and insights with their colleagues at our summit so that they can help their own organizations succeed in their digital transformation journey. We’re happy to congratulate not only our winners, but all of our customers.”