Genesys credentials
IR Collaborate features
Exceptional user experience
IR Collaborate provides monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of call quality issues like connectivity, latency, jitter, packet loss throughout the entire solution environment.
Complete end-to-end troubleshooting
Get end-to-end visibility and alerting of your Genesys and multi-vendor environment. Quickly identify and resolve the root cause of problems that impact user experience and productivity.
Voice quality monitoring
Complete visibility, monitoring, and alerting mean you can be confident your Genesys Cloud contact center is delivering high-quality voice experiences, every time. Know when, and why, voice quality may be degraded before it impacts your customers.
Testing your Genesys Cloud platform
Testing shines a light on what’s fallen through the cracks. Don’t lose time with your customers by having a broken system and poor call quality. Test from the outside in, and inside out, under real world conditions to ensure your contact center can perform under pressure.
Remote agent management
Get real-time visibility into technical issues for efficient remote troubleshooting. Deliver a consistent and reliable customer experience, not matter where your contact center agents are working from.
Broad multi-vendor coverage
Get broad multi-vendor and technology coverage across Genesys, Cisco, Microsoft Teams, Zoom and Avaya solutions and infrastructure. IR Collaborate also provides extensive support to troubleshoot networks, SBCs, devices and more.
