Service Providers
Get access to real-time data and insights across all your customers on-premises, cloud or hybrid environments.
Contact Centers
Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.
Experience Testing
Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.
Meeting Rooms
Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.
NSC Global Limited improves voice quality and saves on operational costs with Prognosis
NSC Global Limited was experiencing poor voice quality within its complex multi-vendor UC environment. It was difficult to get to the root cause when degraded voice quality or outages occurred.
Although each vendor supplies troubleshooting tools for its UC solution, NSC Global required a holistic view with messaging and alert automation so problems could be circumvented and fixed automatically if possible.
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