Simplifying complexity for Service Providers
Find out how IR Collaborate can help you deliver reliable, high-quality services and manage a growing customer base with confidence.
IR Collaborate
Get end-to-end visibility and access real-time insights across all your customers on-premises, cloud or hybrid environments.
Contact Centers
Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.
Experience Testing
Optimize customer satisfaction and user experience with outside-in, end-to-end voice, web and video testing.
Meeting Rooms
Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.
Learn more about our support for Service Providers
Comprehensive experience management for complex multi-vendor UC environments.
IR Collaborate solution overview
With the IR Collaborate suite of solutions, you can monitor, troubleshoot, and optimize multi-vendor UC and CC ecosystems with ease.
Efficient IT Operations for MSP Success
Step into the future of MSP excellence with our webinar, "Efficient IT Operation for MSP Success" We're demystifying the cloud, unveiling...
Deminar - Making license management easy for Service Providers
Service providers operate at immense scale to deliver smooth, seamless end-user experiences for their customers and stakeholders. They take on the...
IR's solutions enables creative deep solutions in real-time, on the fly for CDW
CDW have used a variety of solutions to monitor and manage unified communications, but having a solution that would provide the flexibility to investigate user experience deeply in real-time would add significant value in allowing them to proactively solve customer problems.
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Combining SLAs and keeping track of KPIs in the one place, to measure effectively, can be difficult. IR makes it easy for us by tying the two together.
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Andy Kleinheinz
UC Technical Architect @ CDW
Resources & Digital Events
EBOOKS, GUIDES, & REPORTS
• 15 MIN READ
Where Banks Are Investing in Tech and How to Avoid Buyer’s Remorse
Bank IT spending is on the rise. See where the money is going and how to make sure your investments can deliver ROI for ...
Why Financial Institutions and Fintechs Need Capacity Planning
Rising to the challenge In the evolving financial landscape, both traditional financial institutions (FIs) and Fintechs ...
Read GuideNavigating the Complexity of UC&C in Large Enterprise Organizations
Understanding The Technology – Keeping Up With Change In recent years, necessity and innovation have fundamentally ...
Read GuideThe Top 5 Trends for Collaboration in 2025
It’s no surprise that as we look at unified communication and collaboration (UC&C) trends for 2025, rapidly ...
Read Blog
