Get end-to-end visibility across your entire multi-vendor UC ecosystem, so that you can quickly identify, troubleshoot and resolve UC related issues.
Get access to real-time data and insights across all your customers on-premises, cloud or hybrid environments.
Reduce helpdesk calls and troubleshooting time with automated intelligent alerts that predict problems based on trends and real-time events.
Ensure seamless user experience in meeting rooms and collaboration spaces with remote management and monitoring for voice and video conference tools.
Introducing something new can always cause a little uncertainty.
So as Snohomish County Public Utility District (PUD) No. 1 worked to deploy a new IVR system, staff knew it must ensure its 350,000 customers could continue easily making contact using the new platform.
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The testing helped us identify issues with SIP trunks, Quality of Service (QoS), coding and more.
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Comprehensive customer experience validation for complex multi-vendor UC and CC environments.
HeartBeat, our cloud-based CX validation service, accesses and interacts with your UC and CC solutions 24 x 7 x 365. HeartBeat’s automated calling process replicates actual customer interactions via real telephony calls, and lets you know what your customers are experiencing real-time.
WebBeat for Online Solutions outside-in Customer Experience (CX) validation testing provides you with confidence that your online communications solution is always working, helps ensure you meet your service level requirements, and gives you documented results so you can review and control testing activity.
StressTest Premium leverages the power of IR Collaborate to provide deep insights into your environment while your system is under stress and goes beyond component-level testing to reveal the Customer Experience (CX) delivered under real-world conditions, with minimal technology investment.
Video is the new normal for enterprise interactions. And when customers choose a video channel to interact with your brand, they expect an easy, quick and seamless experience. StressTest for video provides insight into your Unified Communications (UC) and Contact Center (CC) systems – ensuring your team is ready to handle peak video traffic conditions.
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