IVR Feature Function Testing

Prognosis IVR Feature Function Testing is a comprehensive and repeatable way to test each feature of an IVR application against design documentation throughout its life cycle.

IVR Testing

Be confident your solutions function as intended

Application Validation

Self-service applications – both interactive voice response and web-based – are extremely efficient channels for providing customers with the information they want whenever they want it. 

Provided those applications work right.

And it’s not just the simple (aka “happy”) paths that matter.

It’s all the paths through the apps – every twist & turn, every data combination. 

When you deploy a new IVR self-service application, or enhance an existing app, you need to know customers will be able to navigate all those paths or you run the risk they’ll 0-out from frustration, possibly deciding to abandon your brand in the process.

Available as a managed service delivered by IR Testing Solutions, feature function testing verifies that your self-service solution is developed and implemented according to spec.

This means you can verify the customer experience delivered without risking real customer satisfaction, and be confident you’re providing the customer service experience you intended.

Benefits of Testing

  • Deliver your business case

    Your design documentation forms the basis for your test case library so tests are run against the application specification. 

  • Resolve issues quicker

    The testing process identifies and tracks errors, logs results, and records every call. This helps development quickly identify and resolve issues. 

  • Easy regression testing

    Once the test case library is built, regression schedules are easy to configure and execute. This can be a big relief for your team as they struggle to keep up with frequent functionality changes.

StressTest

Load and performance cloud-based testing gives you the insight you need to manage, tune and verify contact center performance before you go live.

Prognosis StressTest

HeartBeat

Once live ensure all features are still working with HeartBeat. It initiates Virtual Customer test calls that interact with your system through the public telephone network just like real customers.

Prognosis HeartBeat