Which solution do you want to learn more about?
RemoteInsight Overview
RemoteInsight - Remote workforce experience management RemoteInsight is a remote digital experience management solution, available as part of IR...
Videos • 1.33 MIN PLAY
Capgemini: Increasing capacity with IR
There are many challenges that come with managing a communications ecosystem that services many users, at many locations, while utilizing several...
Videos • MIN PLAY
Deliver the best experience with IR Collaborate
In the new working world, people expect to collaborate, communicate and connect seamlessly from wherever they are. But delivering that seamless...
Videos • MIN PLAY
UC&C Report: The IT Time Crunch
Are you in the 50% of IT teams that have had their workload increase? And in the majority where you spend precious hours every week on wasted work?...
Videos • MIN PLAY
Want to learn more about IR's Solutions?
Chicony and IR: Enhancing user experience
By providing end-to-end visibility across their entire UC ecosystems IR has helped Chicony address several challenges the team were facing.
Videos • MIN PLAY
What is ISO 20022?
Global adoption of ISO 20022 will create a common language and model for payments data. It'll provide higher quality data which translates to better...
Videos • MIN PLAY
How to set up your infrastructure for hybrid work..
In the hybrid workplace, employees are dispersed in various locations, and collaboration is often asynchronous. Digital communication is the only way...
Videos • MIN PLAY
Ensure digital transformation with IR
Digital transformation is giving business the freedom to think beyond existing horizons. But it relies on a new generation of technology, operating...
Videos • MIN PLAY
What does the evolved digital workplace look like?
While every organization has differing operational and technology requisites, collaboration spaces, like conference, meeting, and huddle rooms, are...
Videos • MIN PLAY
Taking proactive performance management to the..
Our client lacked the granularity of data or the long-term analytics of merchant performance to be able to recognize changes and patterns associated...
Videos • MIN PLAY
ACI and IR: Turning payments data into opportunity
IR worked closely with ACI to develop their IR Transact Card Payments Analytics solution and build a tool to simplify the complexity of managing high...
Videos • MIN PLAY
Providing UC assurance for GSK
GSK are a science-led global healthcare company, with three businesses that research, develop and manufacture innovative pharmaceutical medicines,...
Videos • MIN PLAY
Collaboration Space Management
With Collaboration Space Management from IR, you can remotely manage all your collaboration spaces and meeting rooms from a single pane of glass.
Videos • MIN PLAY
IR Transact High Value Payments Overview
Get complete visibility across your large value, high priority payments, so that you can monitor the health of your transaction queues, get ahead of...
Videos • 1.53 MIN PLAY
Webex by Cisco - Alerting
Proactive alerting is critical to effectively managing user experience - be alerted to issues in your Webex Meetings environment in real-time with IR...
Videos • 1.33 MIN PLAY
Webex by Cisco - Analyzing Network Performance
Could poor network performance be impacting user experience in your Webex Meetings? With IR Collaborate you can get visibility into performance...
Videos • 1.18 MIN PLAY
Webex by Cisco - Managing Meeting User Adoption
Find out how IR Collaborate can help maximize user adoption of Webex Meetings by Cisco to ensure you're getting the best possible return on your...
Videos • 7.53 MIN PLAY
Webex by Cisco - Troubleshooting Meetings
Watch our solution for Webex by Cisco in action! See how IR Collaborate can help you troubleshoot Webex Meetings, to ensure you're delivering a great...
Videos • 5.16 MIN PLAY
Zoom Experience Management Overview
Our Zoom experience management can help simplify the complexity of managing modern UC and collaboration ecosystems, helping you gain insight into...
Videos • 3.13 MIN PLAY
Dynamic Thresholds: Advanced alerting to improve..
This video explores how Dynamic Thresholds can be used to improve alerting accuracy, reduce alert noise, streamline management of payments ecosystems...
Videos • 8.47 MIN PLAY
Microsoft Teams - Exploring Call Setup and Drop..
In this demo we explore how you can use the call setup failed ratio and drop failed ratio views in IR Collaborate to quickly identify common links...
Videos • 9.52 MIN PLAY
From analytics to insight
With IR Transact's payments analytics capabilities you can obtain insights from your data with ease, to help you track performance against KPIs,...
Videos • 7.02 MIN PLAY
Troubleshooting payments processing
How do you detect problems with payments processing? The answer is IR Transact. In this demo, we take you through what to look for to detect problems...
Videos • 7.20 MIN PLAY
Zoom Security - PART 4: Is meeting traffic..
The fourth and final installment in the Zoom Security series looks at the types of encryption available when using Zoom, the differences between...
Videos • 3.20 MIN PLAY
Zoom Security - PART 3: Are Personal Meeting IDs..
Part 3 of our Zoom Security series looks at the pros and cons of Personal Meeting IDs vs randomly generated meeting IDs, and how IR Collaborate can...
Videos • 3.20 MIN PLAY
Zoom Security - PART 2: Are my users' Zoom..
In part 2 of the Zoom security series, we look at why the Zoom client impacts security and how IR Collaborate can help determine whether your users...
Videos • 3.20 MIN PLAY
Zoom Security - PART 1: Are my meetings secure?
How can you tell if your Zoom meetings are secure? In this video series, we show you how IR Collaborate can help you manage Zoom security and give...
Videos • 3.20 MIN PLAY
Using the merchant portal to maximize customer..
Improve system uptime and maximize customer satisfaction with real-time insight into the health of your transactions.
Videos • 3.05 MIN PLAY
IR Collaborate
Enterprise grade performance management for voice, video and collaboration ecosystems to simplify UC complexity.
Videos • 1.24 MIN PLAY
IR Transact
Simplify the complexity of managing modern payments ecosystems and bring real-time visibility to your entire environment.
Videos • 1.24 MIN PLAY
Contact Center
Ensure your voice quality, connection, and critical systems are problem-free so you can deliver a superior customer experience.
Videos • 2.10 MIN PLAY
Real-time visibility across merchants
Deliver a smooth payments experience with real-time insight into transaction data
Videos • 3.05 MIN PLAY
IR Collaborate Live Demo [Mar 2021]
Live demo of IR Collaborate with a senior solutions engineer.
Videos • 60 MIN PLAY
IR Transact Live Demo [Jan 2021]
Live demo of IR Transact with a senior solutions engineer.
Videos • 17 MIN PLAY
Microsoft Teams Experience Management Overview
Our Microsoft Teams experience management capabilities can help organizations transition to Teams, drive adoption and usage, and deliver a great...
Videos • 3.14 MIN PLAY
Microsoft Teams - Part 1: Experience Overview
Explore the features of the Experience Overview dashboard which gives you a snapshot of Microsoft Teams performance at a glance.
Videos • 3.56 MIN PLAY
Microsoft Teams - Part 2: Service Health
Take a deeper look at Service Health, which displays real-time data and insights into the health of the Microsoft environment.
Videos • 3.07 MIN PLAY
Microsoft Teams - Part 3: Call Details and..
Part 3 explores how you can drill down into the details of a call or meeting, and look at endpoint readiness within your environment.
