Digital Transformation: What it means in the Digital Age
All businesses, from large enterprises to small ones have one common goal - to turn a profitable operation. In the...
Communications Blog • 12 MIN READ
Enterprise Connect 2019: Key Takeaways
Anyone who's anyone in the unified communications and collaboration (UCC) world has Enterprise Connect on their radar each year.
For more than 28 years, it’s been the leading conference and exhibition for enterprise UCC, bringing together IT decision makers, vendors, analysts...
Communications Blog • 4 MIN READ
How UCC Improves the Internal Customer Experience
In 2018 I wrote about the usefulness of unified communications and collaboration (UCC) in driving successful digital transformation (DX). Today I'm going to dip into the developing area of digital customer experience (DCX). But with a twist.
In January, Nemertes Research...
Communications Blog • 4 MIN READ
Microsoft Teams Tips and Tricks To Enhance Your Experience
Microsoft Teams is one of the world's most popular workplace productivity hubs. It's a unified communications and...
Communications Blog • 15 MIN READ
Want to learn more about IR's Solutions?
What Is UC Performance Management?
Communications platforms often form the fundamental basis of the most critical business systems. The conversation about UCC (Unified Communications & Collaboration) has long-since moved on from why it should be implemented, to how it's being implemented and how it's performance...
Communications Blog • 4 MIN READ
Moving the Dial with Cisco
Most large enterprises have Cisco products in one form or another. On their journey to transitioning from a traditional hardware outfit to a software, cloud and services provider, Cisco have developed an extensive product reach.
Communications Blog • 3 MIN READ
How to Achieve Your UC Operational Efficiency Goals
Communications systems are one of the most important aspects of any business, connecting often global workforces with each other, customers and partners. Ensuring your systems are working as they should be is critical to operational success. By setting operational efficiency...
Communications Blog • 4 MIN READ
Migrating UC to a Cisco Hosted Collaboration Solution
Service Provider UC ecosystems are complex
Hybrid Unified Communications and Collaboration (UCC) environments, involving both on-premises and cloud-based infrastructure, are increasingly prevalent, so the challenges for Service Providers (SPs) are growing. In fact, in a survey...
Communications Blog • 8 MIN READ
A Guide to Network Troubleshooting with IR Collaborate
Network troubleshooting can broadly be described as the measures and processes that use network troubleshooting tools to identify, diagnose and solve network problems.
