In today’s hybrid working environment, organizations often have multiple communication and collaboration solutions. Even across multiple business units within an organization, various tools are used to support different applications.
With complex customer hybrid environments, the needs of the Cloud and Managed Service Providers (SPs) who support those organizations are even more complex.
In this blog, we’ll explore the challenges that SPs are facing as more organizations continue moving towards the adoption of the hybrid workplace and cloud technology.
Service Providers’ priorities need to adapt in 2024 and beyond. To continue providing a seamless experience for their end-users and avoid disruption in their customers’ businesses, there are three things SPs should have at top of mind:
According to Indeed, 98% of workers want to work remotely at least some of the time. Additionally, 57 percent of workers would look for a new job if their current company didn’t allow remote work. Even large enterprises who were initially reluctant to switch to remote working are now acknowledging that the model is permanently affixed to the modern working culture.
Service Providers can support remote employee initiatives in several ways, enabling them to make the most of their hybrid working environment:
While remote networks are all different, the overarching common factor for all networks is the need for monitoring. Monitoring employee and user experience and performance as an ongoing strategy is vital. However, SPs face some challenges:
SPs can achieve this by defining and refining processes, and implementing technologies that enable them to scale their services, while also ensuring that their customer outcomes are met. Technologies that can automate, correlate and extract insights while learning the behavior of these systems are key.
Analytics are no longer just the domain of technical experts. By having access to historical and ongoing data, analytics are used by everyone to help make informed business decisions, improve productivity and achieve faster resolution.
With many organizations implementing multiple communication platforms like Microsoft Teams, Webex by Cisco, Zoom and Genesys, the multi-vendor performance management solution, IR Collaborate, powered by Prognosis, is here to help.
Data means everything in today’s technology-driven world. With the right data presented in the right way, businesses and SPs can make the right decisions with actionable insights that drive real operational outcomes.
Across hybrid cloud and multi-vendor environments, IR Collaborate can help SPs deliver deep insights, comprehensive visibility and customer-specific reports. This adds more value, helps you confidently meet SLAs with the evidence to back it up and improve customer onboarding and management.
IR Collaborate can simplify the growing complexity of service assurance for managed service providers, and ensure that their clients – and their clients’ customers – have a great experience every time, with:
Ready to learn more about IR Collaborate?