The Payments Glacier - The slow and steady move into 2024
The world payments landscape has always moved constantly but slowly. And while the speed of change is likely to remain...
Payments Blog • 1 MIN READ
Transaction analytics: The key to improving customer..
It’s official. Those businesses who rate customer experience (CX) as a top priority will grow revenue faster than those...
Payments Blog • 1 MIN READ
The changing world of payments: 2021 outlook
In the last twelve turbulent months, the payments industry worldwide has undergone a metamorphosis. Globally,...
Payments Blog • 1 MIN READ
Navigating changing times with real-time transaction..
The COVID-19 crisis has had an unprecedented impact on transactions and payment flows worldwide.
Payments Blog • 1 MIN READ
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Real-time payments visibility and intelligent analytics
As the payments landscape continues to evolve, and new technology creates an abundance of information seemingly every...
Payments Blog • 1 MIN READ
How technology is shaping the future of payments
The current global climate has greatly increased the velocity with which ecommerce is advancing globally. Digital sales...
Payments Blog • 1 MIN READ
How COVID-19 is changing payments in Europe
The Coronavirus pandemic has signalled a turning point for the payments industry. In the face of economic disaster,...
Payments Blog • 1 MIN READ
SLA management in complex payment environments
The rapid evolution of the payments space means consumers are demanding more choices as to how they engage with...
Payments Blog • 1 MIN READ
APAC: Leading the charge in payments technology
Payments are at the heart of commerce in any economy. The future of payments is changing rapidly, driven by a growing...
Payments Blog • 1 MIN READ
Turn payments data into customer delight [podcast]
As payment options and big data explode, how can this be used to deliver a better customer experience? In this latest FinTech Podcast, John Dunne discusses how one IR customer used this data to offer a differentiated service to delight their customers.
Payments Blog • 1 MIN READ
It's my money and I'll spend how I want to
Before the 'customer experience' revolution, there existed the simple notion of 'customer service'. The cornerstone of good, old fashioned customer service was the time honored belief - 'the customer is always right'. There is no better example of the customer being right than...
Payments Blog • 1 MIN READ
The Key to Reduced Payments Risk is Visibility
Disruption is happening everywhere. Universal online access, mobile devices and expectations for real-time commerce mean that today's consumers rely on mobile solutions to get things done on the go—anytime, anywhere.
