The world payments landscape has always moved constantly but slowly. And while the speed of change is likely to remain...
It’s official. Those businesses who rate customer experience (CX) as a top priority will grow revenue faster than those...
In the last twelve turbulent months, the payments industry worldwide has undergone a metamorphosis. Globally,...
The COVID-19 crisis has had an unprecedented impact on transactions and payment flows worldwide.
As the payments landscape continues to evolve, and new technology creates an abundance of information seemingly every...
The current global climate has greatly increased the velocity with which ecommerce is advancing globally. Digital sales...
The Coronavirus pandemic has signalled a turning point for the payments industry. In the face of economic disaster,...
The rapid evolution of the payments space means consumers are demanding more choices as to how they engage with...
Payments are at the heart of commerce in any economy. The future of payments is changing rapidly, driven by a growing...
As payment options and big data explode, how can this be used to deliver a better customer experience? In this latest FinTech Podcast, John Dunne discusses how one IR customer used this data to offer a differentiated service to delight their customers.
Before the 'customer experience' revolution, there existed the simple notion of 'customer service'. The cornerstone of good, old fashioned customer service was the time honored belief - 'the customer is always right'. There is no better example of the customer being right than...
Disruption is happening everywhere. Universal online access, mobile devices and expectations for real-time commerce mean that today's consumers rely on mobile solutions to get things done on the go—anytime, anywhere.
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